PGA 3.0 Level 3 - Facility Management Practice Questions/100% pass/2024 update

what is the purpose of delegating? - to empower performers what delegation strategy should be chosen when the performer needs clear instructions and continuous feedback to stay focused on task completion? - directing what guidelines apply when a manager chooses to use the directing strategy to assign a job to an employee? - help explore ideas for job completion, offer solutions only if requested, and provide positive feedback the convincing strategy is best utilized with what type of performer? - not willing and inexperienced A PGA general manager has a new head professional who is enthusiastic but inexperienced in private club events. the head professional has expressed interest in running the upcoming ladies memberguest event. how can the pga general manager effectively use the element of feedback once she has used the directing strategy to delegate this event? - show appreciation for undertaking the assignment in terms of value as a learning experience which delegation strategy is being used when a manager frequently checks on the performer's progress and provides feedback? - directing The new head professional has delegated to a veteran assistant the task of instituting a player development program. The assistant insists that the program had been previously tried by the former head professional and failed. What delegation strategy should the new head professional use to ensure the facility can implement a successful player development program? - involving What delegation strategy is being implemented when a manager makes the task easier to complete for a hesitant performer? - convincing what type of performer benefits from the use of the convincing strategy? - inexperienced and unwilling what delegation strategy would be most appropriate to utilize with a staff member who is experienced but resistant to completing a task? - involving what guideline applies when a manager chooses to use the convincing strategy because an employee is resistant to a job being assigned? - uncover the reason and develop a strategy what result is most likely when a manager provides minimal information regarding a newly assigned task that a motivated employee has never performed? - demotivation and poor work performance what must be established to check progress when using the directing strategy? - follow up process The Head Professional is unfamiliar with merchandising operations. The PGA General Manager wants to assign the Head Professional the responsibility of managing merchandise inventory, but the Head Professional is resistant. How can the PGA General Manager use the Convincing Strategy to delegate this task to the Head Professional? - uncover the reason for concern and develop a clear solution what strategy is being used when a head golf professional only offers solutions when requested by his assistant? - supporting how much experience should staff members have with an assigned task when utilizing the involving strategy - high experience The PGA General Manager receives resistance from the classically trained chef when he speaks to her about converting the formal dining room into a sports bar environment. Which guidelines are appropriate and best utilize the Convincing Strategy in this situation? - build a solution and a rationale around the concerns and design actions to make it easy The PGA General Manager has asked his team to increase member tournament participation. He offers his assistance if needed and believes his team can develop a strong tournament program. Which delegation strategy was used?