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ETC Certification Test Questions with 100% Correct Answers
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Why must response to calls for service be standardized? What can happen if one caller is provided a level of service that is different from that provided to another caller in a similar situation? - Answer The response to calls for service is standardized because we all need to follow the 3P's because an emergency telecommunicator must treat everyone equally and provide good customer service to everyone. If anyone fails or attempts to give a different level of service he or she will be removed from their position immediately. TDD - Answer Telecommunications device for the deaf is an electronic device designed for use by persons with hearing or speech difficulties
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