Chapter 11 : Quality Assurance and
Quality Improvement
Quality improvement is:
a. a diligent effort by supervisors to continuously tell employees what they are doing
wrong
b. the creation of protocols, procedures, and policies designed to reduce variance
c. a systematic and continuous process of measurement, feedback, and education
designed to improve human performance
d. monitoring and evaluating performance systematically to ensure the desired
standards of quality are being met - ANS-c. a systematic and continuous process of
measurement, feedback, and education designed to improve human performance
Quality assurance is:
a. a diligent effort by supervisors to continuously tell employees what they are doing
wrong
b. the creation of protocols, procedures, and policies designed to reduce variance
c. a systematic and continuous process of measurement, feedback, and education
designed to improve human performance
d. monitoring and evaluating performance systematically to ensure the desired
standards of quality are being met - ANS-d. monitoring and evaluating performance
systematically to ensure the desired standards of quality are being met
Quality assurance cannot separate what is thought to be happening from what is really
happening.
a. true
b. false - ANS-b. false
Quality assurance is the "measurement" part of quality improvement.
a. true
b. false - ANS-a. true
Quality improvement programs use quality assurance findings to:
Quality Improvement
Quality improvement is:
a. a diligent effort by supervisors to continuously tell employees what they are doing
wrong
b. the creation of protocols, procedures, and policies designed to reduce variance
c. a systematic and continuous process of measurement, feedback, and education
designed to improve human performance
d. monitoring and evaluating performance systematically to ensure the desired
standards of quality are being met - ANS-c. a systematic and continuous process of
measurement, feedback, and education designed to improve human performance
Quality assurance is:
a. a diligent effort by supervisors to continuously tell employees what they are doing
wrong
b. the creation of protocols, procedures, and policies designed to reduce variance
c. a systematic and continuous process of measurement, feedback, and education
designed to improve human performance
d. monitoring and evaluating performance systematically to ensure the desired
standards of quality are being met - ANS-d. monitoring and evaluating performance
systematically to ensure the desired standards of quality are being met
Quality assurance cannot separate what is thought to be happening from what is really
happening.
a. true
b. false - ANS-b. false
Quality assurance is the "measurement" part of quality improvement.
a. true
b. false - ANS-a. true
Quality improvement programs use quality assurance findings to:
