Communication Foundations
What are the three major components of the Context communication building
block? - CORRECT ANSWER-location, timing, and relationships
You and a colleague have been emailing about an upcoming project. Suddenly,
your colleague sends an email with several off-topic questions and concerns.
Which of these choices is a suggested next step for a strong listener? -
CORRECT ANSWER-Call your colleague to discuss over the phone.
Your team is just finishing a long meeting about a new accounting process, and
your manager ends the meeting abruptly without taking questions because he
has another meeting. Which critical step of the communication loop did your
manager miss? - CORRECT ANSWER-feedback
Cassy's employee comes to her office to discuss a confidential situation. Cassy
listens intently and then says, "Thank you for sharing this information with me."
What type of listening is this? - CORRECT ANSWER-empathetic listening
You discuss a great idea on how to improve manufacturing product 45. Your boss
is unaware of issues, since quotas are met. What is a likely reason you cannot
persuade your boss on your idea? - CORRECT ANSWER-You do not present
enough evidence.
Choice of words, timing, and _____ all have an equally large impact on the way a
conversation goes. - CORRECT ANSWER-location
Communication can be challenging because all people have _____. - CORRECT
ANSWER-mental filters
Quincy gives a coworker specific directions for tasks on a project using the Think,
Feel, Do model, but the coworker does not understand the directions. What is the
likely cause? - CORRECT ANSWER-The coworker has mental filters.
Derek is leading an instructional meeting with his sales staff. He begins the
meeting by demonstrating how to use a new software, which is met with a lot of
yawns and blank stares from the audience. What did Derek do wrong? -
What are the three major components of the Context communication building
block? - CORRECT ANSWER-location, timing, and relationships
You and a colleague have been emailing about an upcoming project. Suddenly,
your colleague sends an email with several off-topic questions and concerns.
Which of these choices is a suggested next step for a strong listener? -
CORRECT ANSWER-Call your colleague to discuss over the phone.
Your team is just finishing a long meeting about a new accounting process, and
your manager ends the meeting abruptly without taking questions because he
has another meeting. Which critical step of the communication loop did your
manager miss? - CORRECT ANSWER-feedback
Cassy's employee comes to her office to discuss a confidential situation. Cassy
listens intently and then says, "Thank you for sharing this information with me."
What type of listening is this? - CORRECT ANSWER-empathetic listening
You discuss a great idea on how to improve manufacturing product 45. Your boss
is unaware of issues, since quotas are met. What is a likely reason you cannot
persuade your boss on your idea? - CORRECT ANSWER-You do not present
enough evidence.
Choice of words, timing, and _____ all have an equally large impact on the way a
conversation goes. - CORRECT ANSWER-location
Communication can be challenging because all people have _____. - CORRECT
ANSWER-mental filters
Quincy gives a coworker specific directions for tasks on a project using the Think,
Feel, Do model, but the coworker does not understand the directions. What is the
likely cause? - CORRECT ANSWER-The coworker has mental filters.
Derek is leading an instructional meeting with his sales staff. He begins the
meeting by demonstrating how to use a new software, which is met with a lot of
yawns and blank stares from the audience. What did Derek do wrong? -
