Comm Exam 2
Five listening stages - CORRECT ANSWER-Receiving, understanding,
remembering, evaluating, responding
Receiving - CORRECT ANSWER-the first stage of the listening process in which
a listener takes in information by seeing and hearing
Understanding - CORRECT ANSWER-the act of interpreting a message by
following syntactic, semantic, and pragmatic rules
Remembering - CORRECT ANSWER-Being able to recall and retain the
information you heard
Evaluating - CORRECT ANSWER-Comparing observations and data to reach a
conclusion about them
Responding - CORRECT ANSWER-giving observable feedback to the speaker
Barriers to effective listening - CORRECT ANSWER-Noises, cognitive limitations,
prejudice
How to be an active listener - CORRECT ANSWER-give feedback, paraphrase,
reflect feelings, summarize
Regulation rules - CORRECT ANSWER-Communication rules that regulate
interaction by specifying when, how, where, and with whom to talk about certain
things.
Constitutive rules - CORRECT ANSWER-communication rules that specify how
certain communicative acts are to be counted
Denote time meaning - CORRECT ANSWER-The literal meaning of something
Connotative meaning - CORRECT ANSWER-the affective or interpretive
meanings attached to a word
, Linguistic determinism - CORRECT ANSWER-language determines the way we
think
Cooperative principle - CORRECT ANSWER-the idea that we should make our
verbal messages as informative, honest, relevant, and clear as is required, given
what the situation requires
Maxim of quality - CORRECT ANSWER-to be truthful
Maxim of quantity - CORRECT ANSWER-be as informative as necessary to
communicate the information
Maxim of relation - CORRECT ANSWER-talk about what is relevant to the
conversation
Maxim of manner - CORRECT ANSWER-when one tries to be as clear, as brief,
and as orderly as one can in what one says, and where one avoids obscurity and
ambiguity.
Truth default theory - CORRECT ANSWER-A theory that describes the tendency
of people to believe others without suspecting deception.
How to be better at detecting deception - CORRECT ANSWER-Not rely on
"cues" like eye gaze or filler words, evidence and fact checking, ask good
questions based on the information gathered, and understanding the sender
motivation
I-language - CORRECT ANSWER-clearly identifies the speaker as the source of
a message
How does I-language help manage the defensiveness of the person - CORRECT
ANSWER-Makes them feel as if they are not being attacked directly
Verbal aggression - CORRECT ANSWER-Verbally attacks others self concept
rather than their position
Five listening stages - CORRECT ANSWER-Receiving, understanding,
remembering, evaluating, responding
Receiving - CORRECT ANSWER-the first stage of the listening process in which
a listener takes in information by seeing and hearing
Understanding - CORRECT ANSWER-the act of interpreting a message by
following syntactic, semantic, and pragmatic rules
Remembering - CORRECT ANSWER-Being able to recall and retain the
information you heard
Evaluating - CORRECT ANSWER-Comparing observations and data to reach a
conclusion about them
Responding - CORRECT ANSWER-giving observable feedback to the speaker
Barriers to effective listening - CORRECT ANSWER-Noises, cognitive limitations,
prejudice
How to be an active listener - CORRECT ANSWER-give feedback, paraphrase,
reflect feelings, summarize
Regulation rules - CORRECT ANSWER-Communication rules that regulate
interaction by specifying when, how, where, and with whom to talk about certain
things.
Constitutive rules - CORRECT ANSWER-communication rules that specify how
certain communicative acts are to be counted
Denote time meaning - CORRECT ANSWER-The literal meaning of something
Connotative meaning - CORRECT ANSWER-the affective or interpretive
meanings attached to a word
, Linguistic determinism - CORRECT ANSWER-language determines the way we
think
Cooperative principle - CORRECT ANSWER-the idea that we should make our
verbal messages as informative, honest, relevant, and clear as is required, given
what the situation requires
Maxim of quality - CORRECT ANSWER-to be truthful
Maxim of quantity - CORRECT ANSWER-be as informative as necessary to
communicate the information
Maxim of relation - CORRECT ANSWER-talk about what is relevant to the
conversation
Maxim of manner - CORRECT ANSWER-when one tries to be as clear, as brief,
and as orderly as one can in what one says, and where one avoids obscurity and
ambiguity.
Truth default theory - CORRECT ANSWER-A theory that describes the tendency
of people to believe others without suspecting deception.
How to be better at detecting deception - CORRECT ANSWER-Not rely on
"cues" like eye gaze or filler words, evidence and fact checking, ask good
questions based on the information gathered, and understanding the sender
motivation
I-language - CORRECT ANSWER-clearly identifies the speaker as the source of
a message
How does I-language help manage the defensiveness of the person - CORRECT
ANSWER-Makes them feel as if they are not being attacked directly
Verbal aggression - CORRECT ANSWER-Verbally attacks others self concept
rather than their position
