PGA PGM Level 3 3.0 Full Study Guide | 100% Correct Answers | Verified | Latest 2024 Version

Recommended guideline a manager should use if an employee's performance differs from the expected? - Address and find mutual agreement How should resources be allocated to avoid overwhelming a performer? - Make them aware of what is available What should a manager do when a performer has difficulty recognizing when to act on a specific task? - Take a specific direction A team member sets the holes correctly and is assigned this task routinely. What is the result of this? - Reinforced the desired outcome How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? - Explain feedback and consequences How can managers communicate that they want to work with the performer to ensure success? - Feedback is clear What guidelines apply when a manager uses the supporting strategy? - Capable and motivated What guideline is used with the convincing strategy because the employee is resistant? - Help overcome resistance and give resources to do the job What strategy is used by the head pro when requested solutions by his assistant? - Supporting What strategy is used with employees who are experienced but unwilling? - InvolvingWhat action increases the chances of finding a solution that satisfies all parties? - Address the problem early During joint problem solving, why is it important to state the problem in relation to the expectations? - To avoid blame What manager behavior is appropriate during termination? - Considerate, clear, decisive F&B uses internal control to keep the operation functioning smoothly; what are the characteristics? - Measure, evaluate, act What is food cost control? - Management and procedures to regulate costs What is the most important consideration when forecasting number of staff and scheduling? - Provide the service, minimal payroll