IHOP server study guide || with Accurate Answers 100%.
What is the server greeting for AM shift? correct answers Good morning, I'm ___ Can I start you off with some fresh coffee or orange juice? What is the server greeting for PM shift? correct answers Good morning, I'm ___ Can I start you off with some iced coffee or sweet tea? How many oz in a waterglass? correct answers 10 How many oz in a large glass? correct answers 20 How many oz in a kid's beverage? correct answers 12 T or F: Servers must "echo" all food orders correct answers True T or F: Servers must point out menu handouts or make guests aware of any promotions (i.e TV Specials) correct answers True T or F: Servers must suggest an up sell of some kind (meal related) correct answers True T or F: While serving during any meal period you must suggest a specific beverage (OJ, TEA, OR SODA) correct answers True What 2 beverages don't get free refills correct answers Milk and all juices Customer should be acknowledged by someone in how many minutes from the time they sat down? correct answers 2 minutes What meats should steak knives be used? correct answers Tbone Tilapia Steak tips Smoked sausage CFS What's the 1st question you ask customers before taking an order? correct answers Are these separate checks? When should you use a tray to carry out beverages? correct answers 3+ What is step 1 to service success step? correct answers Greet and seat (smile with eye contact, genuine welcome, correct amount of silverware) What is step 2 to service success step? correct answers Acknowledge (w/in 2 mins, suggest specific beverage, explain TV specials)
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