Texas Roadhouse Server Validation Questions And Answers Rated A+

What is our mission statement? - Answer-Legendary Food, Legendary Service What is our story? - Answer-Legendary Margaritas, Ice Cold Beers, Hand Cut Steaks, Made-from-Scratch Sides and Dressings, Fresh Baked Bread, Fall-of-the-Bone Ribs What should you do if your table tells you their silverware or plate is dirty? - Answer-Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware What is the temperature danger zone? - Answer-40-140 When should you wash your hands? - Answer-After using the restroom, bussing plates, touching your face, etc. What does service with H.E.A.R.T. mean to you? - Answer-HEART means giving legendary service to every customer. Greeting tables and serving tables with an amazing and attentive attitude that ensures your customers will want to come back. What does H.E.A.R.T. stand for? - Answer-Howdy Engage Arrive Respond Thank You What 3 words describe Howdy? - Answer-Friendly, Energetic, and Fun Describe what happens during howdy step? - Answer-Welcome with smile and eye contact, greet immediately and flag table, recognize first-time-guest and tell story, do table inventory, suggest specific drinks and apps, take drinks (check ids) and app orders, ring in drinks and appsHow long do you have to greet your table? - Answer-15-45 sec What should you check for when greeting your table? - Answer-plates, silverware, bread, peanuts What three words describe engage? - Answer-knowledgeable, passionate, care/concern What happens during the engage step? - Answer-serve drinks, use drink name and offer straws, offer menu assistance, suggestively sell/upsell, take order with pivot points, repeat order, describe steak temps, refill bread (if needed), ring in order How long do you have to ring in drinks? - Answer-2-3 min What to do if your table gives you an appetizer order and entrée order at the same time? - Answer-Wait 5 minutes to ring in food or wait till appetizer is delivered to table What items should you be suggesting? - Answer-upsells (loadings like mushrooms/onions, cheese and bacon, or marshmallows and caramel), drinks from bar How long should it take you to ring in drinks/apps/entrees? - Answer-2-3 min What are the foundations of service of H.E.A.R.T.? - AnswerWhy are they so important? - AnswerWhat are some key points when taking a guests order? - Answer-use pivot points, make eye contact, repeat order, describe steak temps What is a pivot point? Why is it important? - Answer-A pivot point is the seating order of guest. It makes it so that food does not auction off food.What is pre-bussing and why is it important? - Answer-it is removing dirty plates and silverware and trash off of tables during and after a guest meal. It makes the SA's job faster and easier. What appetizers do we offer? - Answer-cactus blossom, fried pickles, rattlesnake bites, tater skins, grilled shrimp, boneless buffalo wings, cheese fries, killer ribs, texas red chili, combo appetizer (three of: boneless wings, rattlesnake bites, tater skins, or fried pickles... two dipping sides) What side items do we offer? - Answer-applesauce, baked potato, buttered corn, fresh veggies, green beans, mashed potatoes, seasoned rice, steak fries, sweet potato, texas red chili, sautéed onions, sautéed mushrooms What kids meals do we offer? - Answer-kids: hot dog, mac and cheese, mini-cheeseburgers, jr. chicken tenders, grilled chicken, lil' dillo steak bites ranger: chicken critter basket, andy's steak, ranger rib basket What is the difference between a kid's meal and ranger meals? - Answer-kids meal are for 12 and under ranger meal are for kids with larger appetites What is our non-alcoholic glasses served in? - Answer-coke glasses or kids cup What bottled beer do we have? - Answer-Blue Moon, Budweiser, Bud Light, Michelob Ultra, Miller Lite, Coors Light, Corona, Corona Light, dos Equis, Heineken, O'Doul's, Sam Adams Angry Orchard, Sam Adams Boston Lager, Stella Artois, Twisted Tea What draft beers do we offer? - Answer-Budlight, Budweiser, Coors Light, Michelob Ultra, Miller Lite, Texas Red, Sam Adams Seasonal, Shock Top, Yuengling What comes in our house margarita mix? - Answer-Juarez gold, Juarez silver, Agile nectar, Juarez Triple Sec, Margarita Silver Tequila, Orange Juice What flavors best come served on the rocks? Frozen? - Answer-Rocks: Jamaican Cowboy, Hurricane, Razzlesnake, Roadhouse Roadie Frozen: Strawberry, Coconut, Peach, SangariaWhat is a kicker? - Answer-A margarita enhancer What is an alley rally? - Answer-A server meeting to get the servers excited for the shift Name 3 of our top 10 service priorities - Answer-knowledgeable servers, sense of fun, urgency on greetings, drinks and food, manager table visits, 3 table stations What are our core values? - Answer-fun, integrity, passion, partnership What are our operational goals? - Answer-manager in window, training, host focus, first time guest, image, alley rally What are some examples of running sidework? - Answer-food running, bread plates, replacing beverage naps, ice Why is running side work important? - Answer-teamwork, keeps restaurant running fuctionally What are 3 words to describe arrive? - Answer-proud, present, attentive What is going on in arrive? - Answer-delivered apps, salads, and entrees, refill drinks and bread, check back after 2 minutes to validate order, accommodate needs, pre-bus unused items How long do you have to deliver appetizers? - Answer-6-8 min how long do you have to deliver salads? - Answer-5 min