Yellow Belt Study Guide Questions & Answer(RATED A)

Quality Function Deployment (QFD) (p.157) - ANSWERDescribes a method for translating customer requirements into functional design. QFD involves developing a matrix that includes customer preferences and engineering product attributes. A QFD matrix allows a firm to analyze quantitatively the relationship between customer needs and design attributes. FMEA (p.171) - ANSWERsystematically considers each component of a system—identifying, analyzing, and documenting the possible failure modes within that system and the effects of each failure on the system. It is a bottom-up analysis beginning at the lowest level of detail to which the system is designed and works upward. The FMEA process results in a detailed description of how failures influence system performance and personnel safety. FMEA answers the question, "How do the systems or components fail?" Process Map (p.242) - ANSWERis a picture of a process. The first step in many process improvement projects is to create a map of the process as it exists. A process flowchart with responsibilities. SIPOC (p. 244) - ANSWERis an acronym for suppliers, inputs, processes, outputs, and customers. This type of diagram is useful when it is not clear who your customers are, where specifications for inputs exist, and when clarifying customer requirements. Value Stream Map (p. 8) - ANSWERCore process activities include traditional process improvement as well as value stream mapping. This requires flowcharting processes to determine where customer value is created as well as identifying non-value-added process steps. Value stream mapping involves analyzing processes from a systems perspective such that upstream and downstream effects of core process changes can be evaluated. Flowcharts used in process improvement. Check Sheets (p. 248) - ANSWERare data-gathering tools that can be used to provide data for histograms; they can be either tabular, computer based, or schematic. Data-gathering tools that can be used in forming histograms. The check sheets can be either tabular or schematic. Histogram (p. 249) - ANSWERare simply graphical representations of data in a bar format. Scatter Diagrams (p. 250) - ANSWERis used to examine the relationships between variables. These relationships are sometimes used to identify indicator variables in organizations.