NCCER Module 6 qs

NCCER Module 6 qs 1. Good communication on the job site a. affects safety, schedules, and budgets b. will make you popular c. takes too much time d. cannot be learned a 2. Nonverbal communication is best for communicating a. feelings and attitudes b. complex ideas c. what a person desires d. instructions for installing new equipment a 3. Which of the following are examples of positive nonverbal communication? a. Sitting up straight, keeping a clean workspace, and looking at people who are talking to you. b. Giving compliments to others and encouraging them. c. Speaking with an even tone and looking away most of the time during a conversation. d. Telling people all of the information they need in order to do a task properly and answering questions, a 4. Which of the following is an example of positive verbal communication on the job? a. Talking over or interrupting another person. b. Giving and taking instructions. c. Tuning out when someone is speaking, d. Ducking out of team discussions. b 5. Real listening is a. tedious b. an active process c. unnecessary d. an art b 6. A co-worker asks you to hand her a tool but does not specify which tool she needs. The most appropriate response would be xxxxxx a. "Get it yourself." b. "How am I supposed to figure out which tool you need c. "I'm sorry, which tool do you need?" d. "I am too busy; ask someone else." c 7. A supervisor wants an apprentice to insert a plug into a water supply line for a pressure test. The clearest way to instruct the apprentice would be for the supervisor to say xxxxxx a. "Put the plug in" b. "Insert that one plug into the pipe" c "Get the water supply line ready for the pressure test" d. "Insert the plug into the end of the supply line so I can do a pressure test" d 8. If you are in the middle of a task and you receive a personal phone call, a. put the caller on hold until you complete the task b. continue working and do not answer c. tell the caller you don't have time to talk d. hand the phone to a co-worker b 9. In the construction industry, a codebook provides a. the keypad entry codes for locked work areas b. codes and standards, such as building codes or electrical codes c. passwords for company web services, such as databases and training software d. keys for understanding blueprint symbols