NAHQ Test Questions and Answers with
Complete Solutions 2024 Graded A
For a continuous quality improvement team to be successful, who must be included
on the team? - person preforming the process
When examining the relationship between staff and patient outcomes, which of the
following is the most appropriate to assess? - patient safety data and overtime data
Which of the following adverse events is NOT considered a sentinel event? - suicide
threat by a patient in a confined 24-hour care setting
Which of the following is always true regarding a sentinel event? - The occurrence
requires an immediate investigative response
A valid data collection tool should incorporate - the definition of data elements
A review was conducted following a postoperative surgical infection rate increase.
The following information was obtained about four physicians: Which of the
following should be done next? - Initiate peer review with physician C
A healthcare quality professional is attempting to refine the differences between an
organization's objectives and the stakeholder needs. Which of the following tools is
most appropriate? - gap analysis
Which of the following is the best example of use of human factors engineering? -
designing products to prevent tubing misconnections
The success of a performance improvement program will be most influenced by the -
culture of the organization
The best reason to evaluate team meetings is to - assess progress
A facility is becoming part of a healthcare network. Which of the following employee
education programs is most important? - organizational change
, A hospice agency conducted a satisfaction survey of all 200 patients currently
receiving pain management services. When asked if they were satisfied with their
pain management, 170 patients said yes, and 30 said no. A target satisfaction rate of
90% has been set. In this situation, a healthcare quality professional should - review
all dissatisfied responses for similarities.
The evolution of quality improvement in healthcare has shifted the primary focus
from performance of individuals to the performance of the - organization's systems
A hospital has recently moved to a paperless system. It is noted that some data is
missing from the obstetrics delivery record. A healthcare quality professional should
recommend - evaluating the computerized data entry process
A staff member reports that a colon perforation occurred during a colonoscopy.
Which of the following is a healthcare quality professional's next step? - Refer the
case for peer review
A 69-year-old female admitted for hip replacement is taken to surgery. The patient is
identified, the surgical site is marked incorrectly, and equipment/x-rays are present.
A near miss was most likely identified as a result of - a surgical team 'time-out.'
A quality improvement manager must decide how to present data that demonstrates
the relationship between two process characteristics. Which of the following data
display techniques is most appropriate? - scatter diagram
The clinical competency of a physician is determined by - a committee of peers.
When conducting a sentinel event review, a root cause analysis - identifies gaps in
patient care processes.
The perception of how an organization operates, including how employees relate to
internal and external customers, is the organizational - culture
Staff has been trained and oriented on a new electronic incident reporting system. In
the past, staff could report anonymously. The new system requires staff to sign in
with an individualized username and password. Three months after implementation,
there is a sharp reduction in the number of reported incidents. Which of the
Complete Solutions 2024 Graded A
For a continuous quality improvement team to be successful, who must be included
on the team? - person preforming the process
When examining the relationship between staff and patient outcomes, which of the
following is the most appropriate to assess? - patient safety data and overtime data
Which of the following adverse events is NOT considered a sentinel event? - suicide
threat by a patient in a confined 24-hour care setting
Which of the following is always true regarding a sentinel event? - The occurrence
requires an immediate investigative response
A valid data collection tool should incorporate - the definition of data elements
A review was conducted following a postoperative surgical infection rate increase.
The following information was obtained about four physicians: Which of the
following should be done next? - Initiate peer review with physician C
A healthcare quality professional is attempting to refine the differences between an
organization's objectives and the stakeholder needs. Which of the following tools is
most appropriate? - gap analysis
Which of the following is the best example of use of human factors engineering? -
designing products to prevent tubing misconnections
The success of a performance improvement program will be most influenced by the -
culture of the organization
The best reason to evaluate team meetings is to - assess progress
A facility is becoming part of a healthcare network. Which of the following employee
education programs is most important? - organizational change
, A hospice agency conducted a satisfaction survey of all 200 patients currently
receiving pain management services. When asked if they were satisfied with their
pain management, 170 patients said yes, and 30 said no. A target satisfaction rate of
90% has been set. In this situation, a healthcare quality professional should - review
all dissatisfied responses for similarities.
The evolution of quality improvement in healthcare has shifted the primary focus
from performance of individuals to the performance of the - organization's systems
A hospital has recently moved to a paperless system. It is noted that some data is
missing from the obstetrics delivery record. A healthcare quality professional should
recommend - evaluating the computerized data entry process
A staff member reports that a colon perforation occurred during a colonoscopy.
Which of the following is a healthcare quality professional's next step? - Refer the
case for peer review
A 69-year-old female admitted for hip replacement is taken to surgery. The patient is
identified, the surgical site is marked incorrectly, and equipment/x-rays are present.
A near miss was most likely identified as a result of - a surgical team 'time-out.'
A quality improvement manager must decide how to present data that demonstrates
the relationship between two process characteristics. Which of the following data
display techniques is most appropriate? - scatter diagram
The clinical competency of a physician is determined by - a committee of peers.
When conducting a sentinel event review, a root cause analysis - identifies gaps in
patient care processes.
The perception of how an organization operates, including how employees relate to
internal and external customers, is the organizational - culture
Staff has been trained and oriented on a new electronic incident reporting system. In
the past, staff could report anonymously. The new system requires staff to sign in
with an individualized username and password. Three months after implementation,
there is a sharp reduction in the number of reported incidents. Which of the
