NURS 440 Exam Questions with Complete Solutions

Rule #1 to Mediate Conflict Correct Answer-Protect each party's self-respect. Deal with a conflict of issues, not personalities. Rule #2 to Mediate Conflict Correct Answer-Allow open and complete discussion of the problem from each participant Rule #3 to Mediate Conflict Correct Answer-Maintain equity in the frequent and duration of each party's presentation. A person of higher status tends to speak more frequently and longer than a person of lower status. If this occurs, the mediator should intervene and ask the person of lower status for response and opinion. Rule #4 to Mediate Conflict Correct Answer-Do not put blame or responsibility on the participants. The participants are responsible for developing a solution to the problem. Rule #5 to Mediate Conflict Correct Answer-Encourage full expression of positive and negative feelings in an accepting atmosphere. The novice mediator tends to discourage expressions of disagreement. Rule #6 to Mediate Conflict Correct Answer-Make sure both parties listen actively to each other's words. One way to do this is to ask one person to summarize the other person's comments before stating his or her own.