C483 Principles of Management Study Guide

C483 Principles of Management Study Guide Differentiation A company offers unique products in its industry to create a competitive advantage. Which type of strategy is the company using? Vertical Integration Happy Inc. is a leading provider of family entertainment and BCD is a broadcasting company with news, cable, and entertainment networks. Happy Inc. recently acquired BCD in hopes of boosting its primary business of family entertainment. Which type of corporate strategy is represented by Happy Inc.'s purchase of their distribution network? Less than 3.4 How many defects per million are there at Six Sigma, assuming a product or process is defect-free 99.99966% of the time? Quality Assurance Process checklists and project audits are components of which management process? Six Sigma A company is trying to systematically improve processes by eliminating nonconformity of their products to product specifications. The company believes their continuous effort to reduce variation in their process outputs is key to their business success. Which quality process is the company utilizing? Encourage employees to work on informal job assignments Which activity should management use to encourage intrapreneurship within an organization? Provide a devil's advocate What can managers do to encourage useful conflict during a meeting to lessen inhibition about disagreeing and make the conflict less personal? People respond based on their interpretation of others' intentions. Why is consideration of intentions important in conflict situations? Cooperativeness and assertiveness What describes dimensions of conflict-handling intentions? Compromising Two team members disagreed over how to proceed with a new project they were working on together and both felt their positions were valid. Their manager brought them together to discover ways to resolve their disagreement moving forward. Which conflict-resolution technique did the manager use to help these team members? Market control Which type of control system is being implemented when management uses prices, profit centers, and exchange relationships as a control? Taking corrective action What is the fourth step of the control process which ensures that operations are adjusted to achieve planned results? Peer pressure A corporation recently disbanded its flex time schedule for employees and now requires that all employees work 9:00 a.m. to 6:00 p.m. Monday through Friday. The employees banded together in opposition of the change. What were the employees of the corporation experiencing? Negotiation and reward A corporation offers concrete incentives such as higher wages for cooperation with change. Which strategy is the corporation using to overcome resistance to change? A publicly-held company has a policy limiting financial donations to one religious group. In which situation does religious preference inappropriately affect decision making? The company will purchase a large computer screen and a Braille keyboard. A visually-impaired person has been hired to work in the human resources department of a small company. Which workplace accommodations would be reasonable in this situation? Differentiation and integration When selecting an organizational structure, which key elements should be considered? Virtual organization Four small, independent organizations, each with its own type of expertise, plan to work together for six months for the sole purpose of developing a new product that will help each of them improve their ability to compete with larger organizations. Which type of organization does their relationship characterize? Organic Which formal structure allows job holders to have broad responsibilities, accommodates decentralized and informal decision making, and values expertise? Six Sigma Quality Statistical tools used to analyze the causes of product defects. Skunkworks A project team designed to produce a new, innovative product. Devil's Advocate A person who has the job of criticizing ideas to ensure that their downsides are fully explored. Maslow's Need Hierarchy A conception of human needs organizing needs into a hierarchy of five major types. Alderfer's ERG Theory A human needs theory postulating that people have three basic sets of needs that can operate simultaneously. Unfreezing Realizing that current practices are inappropriate and that new behavior is necessary. Force-Field Analysis An approach to implementing the unfreezing/moving/refreezing model by identifying the forces that prevent people from changing and those that will drive people toward change. Refreezing Strengthening the new behaviors that support the change. Strategic goals Major targets or end results relating to the organization's long-term survival, value, and growth Probing A team strategy that requires team members to interact frequently with outsiders, diagnose their needs, and experiment with solutions Leader-member exchange (LMX) theory A relationship-based approach to leadership that focuses on the two-way relationship between leaders and followers. It suggests that leaders develop an exchange with each of their subordinates, and that the quality of these leader-member exchange relationships influences subordinates' responsibility, decisions, and access to resources and performance. Satisficing Choosing an option that is acceptable, although not necessarily the best or perfect Innovation The introduction of new goods and services; a change in method or technology; a positive, useful departure from previous ways of doing things Management teams