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OM 300 Chilcutt PASSED Exam Questions and CORRECT Answers
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Managing quality supports ____________, ____________, and ____________ strategies - differentiation, low cost, and response What is an operations manager's objective? - To build a total quality management system that identifies and satisfies customer needs American Society for Quality - The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs User based view - Better performance, more features Manufacturing-based view - conformance to standards, making it right the first time Product based view - Specific and measurable attributes of the product
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