Comptia A+ Certification Practice Final
Exam
1. What two motherboard components control the system boot operations? (Choose two.) -
ANSBIOS chip*
UEFI chip*
2. What motherboard chip controls high speed CPU communication to RAM and the video
card? - ANSNorthbridge*
3. What is a possible use for virtual computing? - ANSto run old applications that are not
compatible with current operating systems*
4. True or False?
Thin clients require a network connection to remote servers to perform data processing. -
ANStrue*
5. What is the correct disposal process of old computer batteries? - ANSThey must be
recycled because they are harmful to the environment.*
6. Which two procedures can help protect against ESD when working on a computer
system? (Choose two.) - ANSthe use of an antistatic wrist strap*
the use of an antistatic mat*
7. Which software tool will protect against viruses and spyware on a Windows PC? -
ANSWindows Defender*
8. Which cleaning material should be used to clean component contacts? - ANSisopropyl
alcohol*
9. A technician is troubleshooting a problem where many websites return a "certificate not
valid" error. The technician notices that the date and time are not current and resets these to
the correct settings. The previously inaccessible websites are now accessible. However,
when the computer is restarted the same problem reoccurs. What can the technician do to
prevent the date and time from resetting? - ANSReplace the CMOS battery.*
10. When a new motherboard is being installed, between which two components must
thermal compound be applied? (Choose two.) - ANSCPU*
heat sink*
11. Which solid-state storage technology allows a computer BIOS to be upgraded by
flashing? - ANSEEPROM*
, 12. Which two existing components must be compatible with the installation of a new
upgraded CPU? (Choose two.) - ANSpower supply*
motherboard*
13. What are three important considerations when installing a CPU on a motherboard that
has just been upgraded? (Choose three.) - ANSAntistatic precautions are taken.*
The CPU is correctly aligned and placed in the socket.*
The CPU heat sink/fan assembly is correctly installed.*
14. A specific computer has an issue that could not be resolved by the help desk technician.
The on-site technician finds that Windows updates have been disabled. The technician
re-enables the update service, configures the computer for automatic updates, downloads
and installs all missing updates, ensures the computer boots successfully, and verifies with
the customer that the issue has been resolved. Which step, if any, is next? - ANSDocument
the findings, actions, and outcomes.*
15. What should a technician do before beginning any troubleshooting steps on a customer
computer? - ANSPerform a data backup.*
16. Which document can be signed by both a user and a computer repair shop to release
the shop from backing up user data? - ANSliability release form*
17. A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and
identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this
problem? - ANSReplace the CMOS battery.*
18. Which location on a hard disk is used by the BIOS to search for operating system
instructions in order to boot a PC? - ANSthe active partition*
19. A technician is asked to set up one hard drive that will support two operating systems
and will store data files in three separate drive locations. Which partition settings will support
these requirements? - ANS2 logical, 2 active, 3 extended*
20. A user installs a new sound card driver in a computer that is working properly. After the
installation of the drivers for the new sound card, the computer fails to boot. Which quick fix
can the user implement to return to the previous working state? - ANSBoot to Last Known
Good Configuration.*
21. A technician uses the shrink volume feature of the disk management utility and splits the
partition. What must the technician do next in order to make use of the new space? -
ANSFormat the existing partition.*
22. A technician is using the six troubleshooting steps in an attempt to repair a PC. After
completing the steps needed to test a theory and determine the cause, the technician still
has not solved the problem. Which two steps are likely to be taken next by the technician to
establish a plan of action and resolve the problem? (Choose two.) - ANSPerform an Internet
search.*
Access helpdesk repair logs.*
Exam
1. What two motherboard components control the system boot operations? (Choose two.) -
ANSBIOS chip*
UEFI chip*
2. What motherboard chip controls high speed CPU communication to RAM and the video
card? - ANSNorthbridge*
3. What is a possible use for virtual computing? - ANSto run old applications that are not
compatible with current operating systems*
4. True or False?
Thin clients require a network connection to remote servers to perform data processing. -
ANStrue*
5. What is the correct disposal process of old computer batteries? - ANSThey must be
recycled because they are harmful to the environment.*
6. Which two procedures can help protect against ESD when working on a computer
system? (Choose two.) - ANSthe use of an antistatic wrist strap*
the use of an antistatic mat*
7. Which software tool will protect against viruses and spyware on a Windows PC? -
ANSWindows Defender*
8. Which cleaning material should be used to clean component contacts? - ANSisopropyl
alcohol*
9. A technician is troubleshooting a problem where many websites return a "certificate not
valid" error. The technician notices that the date and time are not current and resets these to
the correct settings. The previously inaccessible websites are now accessible. However,
when the computer is restarted the same problem reoccurs. What can the technician do to
prevent the date and time from resetting? - ANSReplace the CMOS battery.*
10. When a new motherboard is being installed, between which two components must
thermal compound be applied? (Choose two.) - ANSCPU*
heat sink*
11. Which solid-state storage technology allows a computer BIOS to be upgraded by
flashing? - ANSEEPROM*
, 12. Which two existing components must be compatible with the installation of a new
upgraded CPU? (Choose two.) - ANSpower supply*
motherboard*
13. What are three important considerations when installing a CPU on a motherboard that
has just been upgraded? (Choose three.) - ANSAntistatic precautions are taken.*
The CPU is correctly aligned and placed in the socket.*
The CPU heat sink/fan assembly is correctly installed.*
14. A specific computer has an issue that could not be resolved by the help desk technician.
The on-site technician finds that Windows updates have been disabled. The technician
re-enables the update service, configures the computer for automatic updates, downloads
and installs all missing updates, ensures the computer boots successfully, and verifies with
the customer that the issue has been resolved. Which step, if any, is next? - ANSDocument
the findings, actions, and outcomes.*
15. What should a technician do before beginning any troubleshooting steps on a customer
computer? - ANSPerform a data backup.*
16. Which document can be signed by both a user and a computer repair shop to release
the shop from backing up user data? - ANSliability release form*
17. A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and
identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this
problem? - ANSReplace the CMOS battery.*
18. Which location on a hard disk is used by the BIOS to search for operating system
instructions in order to boot a PC? - ANSthe active partition*
19. A technician is asked to set up one hard drive that will support two operating systems
and will store data files in three separate drive locations. Which partition settings will support
these requirements? - ANS2 logical, 2 active, 3 extended*
20. A user installs a new sound card driver in a computer that is working properly. After the
installation of the drivers for the new sound card, the computer fails to boot. Which quick fix
can the user implement to return to the previous working state? - ANSBoot to Last Known
Good Configuration.*
21. A technician uses the shrink volume feature of the disk management utility and splits the
partition. What must the technician do next in order to make use of the new space? -
ANSFormat the existing partition.*
22. A technician is using the six troubleshooting steps in an attempt to repair a PC. After
completing the steps needed to test a theory and determine the cause, the technician still
has not solved the problem. Which two steps are likely to be taken next by the technician to
establish a plan of action and resolve the problem? (Choose two.) - ANSPerform an Internet
search.*
Access helpdesk repair logs.*
