TestOut c.4 A+ 220-1002 Core 2
Certification Practice Exam
To improve the safety of your location and to comply with regulations regarding work
environments with hazardous materials, you have been assigned to assemble Material
Safety Data Sheets (MSDS) for all chemicals used in your shop.
How should you obtain these documents? - ANSDownload them from the chemical
manufacturer's websites.
You are filling out a change order form. Toward its end, you explain how you will return
affected hardware and software to its original state if the change fails. What is this plan
called? - ANSBackout Plan
While on a service call at a customer site, you are discussing the problem with the customer
when your cell phone rings. You check the caller ID, and you see that the call is related to
parts you ordered for another customer.
Which of the following is the MOST professional way to handle the situation? - ANSAsk the
customer if it is okay to take the call, and then step into the hallway to briefly talk on the
phone.
What is the best countermeasure against social engineering? - ANSUser awareness training
Which of the following are the BEST steps you can take to avoid having your mobile device
exploited by a hacker or infected by a virus? (Select TWO). - ANSKeep the operating system
up to date.
Lock the screen with some form of authentication.
A new laptop was delivered to your home and left on the porch while you were at work. It is
very cold outside, and you don't know how long it has been there. You unpack the computer.
You would like to know if it is working properly.
Which of the following is the BEST action to take? - ANSLet the computer warm up to room
temperature before turning it on.
A technician is installing a new SOHO wireless router.
Which of the following is the FIRST thing the technician should do to secure the router? -
ANSChange the router's default password
After removing the printed paper from your laser printer, the toner smudges and can be
wiped off in places. Which of the following is the MOST likely problem? - ANSfuser rollers
A salesperson in your organization spends most of her time traveling between customer
sites. After a customer visit, she must complete various managerial tasks, such as updating
your organization's order database. Because she rarely comes back to your home office, she
, usually accesses the network from her notebook computer using Wi-Fi access provided by
hotels, restaurants, and airports.
Many of these locations provide unencrypted public Wi-Fi access, and you are concerned
that sensitive data could be exposed. To remedy this situation, you decide to configure her
notebook to use a VPN when accessing the home network over an open wireless
connection.
Which of the following key steps should you take when implementing this configuration?
(Select TWO. Each option is part of the complete solution.) - ANSConfigure the VPN
connection to use IPsec
Configure the browser to send HTTPS requests through the VPN connection
Your computer seems to be running slowly. In particular, you notice that the hard drive
activity light stays lit constantly when running multiple applications and switching between
open windows, even though you aren't saving large files.
What could you do to troubleshoot the problem? (Select two.) - ANSUse task manager to
monitor memory utilization
Use resource monitor to monitor memory utilization
Which option, used with the copy command, makes sure that all copied files are written
correctly after they have been copied? - ANS/v
For the past several days, the print jobs from the inkjet printer are missing colors and leaving
gaps. Which of the following will MOST likely resolve the problem? - ANSUse the automatic
print head cleaning feature.
You have physically installed a new hard disk drive in your computer and configured the disk
in the BIOS using the CMOS setup program. You try to access the hard disk drive in
Windows Explorer, but the drive is not displayed.
Which of the following utilities will you MOST likely use to solve the problem? - ANSDisk
Management
You need to create a user account on a Windows system that can create files, run
applications, and install printers when the driver for the printer already exists on the
computer. You want the user to have only the minimum rights necessary on the computer.
Which group should this user be a member of? - ANSusers
A technician assists Joe, an employee in the sales department who needs access to the
client database, by granting him administrator privileges. Later, Joe discovers he has access
to the salaries in the payroll database.
Which of the following security practices was violated? - ANSprinciple of least privilege
Your laser printer prints a vertical black line on every page. You change the toner cartridge,
but the problem does not go away.
What is the MOST likely problem? - ANSa corona wire is dirty
Certification Practice Exam
To improve the safety of your location and to comply with regulations regarding work
environments with hazardous materials, you have been assigned to assemble Material
Safety Data Sheets (MSDS) for all chemicals used in your shop.
How should you obtain these documents? - ANSDownload them from the chemical
manufacturer's websites.
You are filling out a change order form. Toward its end, you explain how you will return
affected hardware and software to its original state if the change fails. What is this plan
called? - ANSBackout Plan
While on a service call at a customer site, you are discussing the problem with the customer
when your cell phone rings. You check the caller ID, and you see that the call is related to
parts you ordered for another customer.
Which of the following is the MOST professional way to handle the situation? - ANSAsk the
customer if it is okay to take the call, and then step into the hallway to briefly talk on the
phone.
What is the best countermeasure against social engineering? - ANSUser awareness training
Which of the following are the BEST steps you can take to avoid having your mobile device
exploited by a hacker or infected by a virus? (Select TWO). - ANSKeep the operating system
up to date.
Lock the screen with some form of authentication.
A new laptop was delivered to your home and left on the porch while you were at work. It is
very cold outside, and you don't know how long it has been there. You unpack the computer.
You would like to know if it is working properly.
Which of the following is the BEST action to take? - ANSLet the computer warm up to room
temperature before turning it on.
A technician is installing a new SOHO wireless router.
Which of the following is the FIRST thing the technician should do to secure the router? -
ANSChange the router's default password
After removing the printed paper from your laser printer, the toner smudges and can be
wiped off in places. Which of the following is the MOST likely problem? - ANSfuser rollers
A salesperson in your organization spends most of her time traveling between customer
sites. After a customer visit, she must complete various managerial tasks, such as updating
your organization's order database. Because she rarely comes back to your home office, she
, usually accesses the network from her notebook computer using Wi-Fi access provided by
hotels, restaurants, and airports.
Many of these locations provide unencrypted public Wi-Fi access, and you are concerned
that sensitive data could be exposed. To remedy this situation, you decide to configure her
notebook to use a VPN when accessing the home network over an open wireless
connection.
Which of the following key steps should you take when implementing this configuration?
(Select TWO. Each option is part of the complete solution.) - ANSConfigure the VPN
connection to use IPsec
Configure the browser to send HTTPS requests through the VPN connection
Your computer seems to be running slowly. In particular, you notice that the hard drive
activity light stays lit constantly when running multiple applications and switching between
open windows, even though you aren't saving large files.
What could you do to troubleshoot the problem? (Select two.) - ANSUse task manager to
monitor memory utilization
Use resource monitor to monitor memory utilization
Which option, used with the copy command, makes sure that all copied files are written
correctly after they have been copied? - ANS/v
For the past several days, the print jobs from the inkjet printer are missing colors and leaving
gaps. Which of the following will MOST likely resolve the problem? - ANSUse the automatic
print head cleaning feature.
You have physically installed a new hard disk drive in your computer and configured the disk
in the BIOS using the CMOS setup program. You try to access the hard disk drive in
Windows Explorer, but the drive is not displayed.
Which of the following utilities will you MOST likely use to solve the problem? - ANSDisk
Management
You need to create a user account on a Windows system that can create files, run
applications, and install printers when the driver for the printer already exists on the
computer. You want the user to have only the minimum rights necessary on the computer.
Which group should this user be a member of? - ANSusers
A technician assists Joe, an employee in the sales department who needs access to the
client database, by granting him administrator privileges. Later, Joe discovers he has access
to the salaries in the payroll database.
Which of the following security practices was violated? - ANSprinciple of least privilege
Your laser printer prints a vertical black line on every page. You change the toner cartridge,
but the problem does not go away.
What is the MOST likely problem? - ANSa corona wire is dirty
