APCO Test Questions and Correct Solutions 2024

APCO Test Questions and Correct Solutions 2024 The term PSAP stands for public safety access point - Answer -False Professionalism is defined by who you are, what you do, and how others perceive you - Answer -True Ethics involves an individuals personal, professional, and organizational rules of conduct - Answer -True The three primary fields of public safety communications are law enforcement, fire service, and emergency management - Answer -False The term vital services defines the primary functions or tasks of public safety communications systems - Answer -True Telephone books, maps, and cross reference directories are examples of PSAP informational resources. - Answer -True A policy is a guide to action and a procedure is a guide to thinking. - Answer -False All non verbal communication requires face to face communication. - Answer -FAlse A question that can't be answered yes or no is an open ended question. - Answer -True Restating a speakers main points in your own words is applying the active listening technique of reflecting feelings. - Answer -False Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing. - Answer -False An observation is based on assumptions and an inference is based on facts. - Answer -False Good customer service means treating callers with dilligence, consideration, and respect. - Answer -True Emergency calls only come in on emergency lines. - Answer -False Giving legal advice and/or personal opinions is part of a telecommunicators job. - Answer -False It's okay for a telecommunicator to rely on memory during info gathering. - Answer -False An accurate description of weapons is critical info for response units. - Answer -True The ALI is the calling party's telephoen number and the ANI is the calling party's address and dispatch info. - Answer -False