BMZ ACADEMY
BMZ ACADEMY
@061 262 1185/068 053 8213/0717 513 144
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
Reference list is at the end.
1.1 Identify and explain the performance appraisal method used in the case
study and provide justification for your answer. (5)
360 degree feedback
The performance appraisal method used in the case study appears to be a 360-degree
feedback approach. This is evident from the description of sending questionnaires to
various stakeholders, including senior employees, peers, internal customers, and
external customers, to gather feedback on Zikode's performance from multiple
perspectives.
In a 360-degree feedback system, feedback is collected from various sources who
have interactions with the employee being evaluated. This method provides a
comprehensive view of the employee's performance, incorporating insights from
supervisors, peers, subordinates, and sometimes even external stakeholders like
customers. This holistic approach allows for a more thorough evaluation of the
employee's skills, competencies, and behavior in the workplace.
The justification for using a 360-degree feedback method in this case is that it
overcomes ratimg errors of 1 rater and it offers a broader and more balanced
assessment of Zikode's performance beyond just his direct manager's observations.
It helps in identifying areas of improvement by capturing different viewpoints and
experiences, such as his interaction with internal and external customers,
communication skills, and expertise in his role. This method also promotes self-
awareness and encourages employees to take ownership of their development by
receiving feedback from multiple sources.
1.2 What are the advantages of using this method in Zikode’s case? (5)
• More comprehensive as responses are gathered from different sources.
• Can be linked to Total Quality Management as it emphasizes internal and
external clients.
• Reduces bias since responses come from many people
• May increase employee self-employment
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
Page 2 of 8
BMZ ACADEMY
@061 262 1185/068 053 8213/0717 513 144
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
Reference list is at the end.
1.1 Identify and explain the performance appraisal method used in the case
study and provide justification for your answer. (5)
360 degree feedback
The performance appraisal method used in the case study appears to be a 360-degree
feedback approach. This is evident from the description of sending questionnaires to
various stakeholders, including senior employees, peers, internal customers, and
external customers, to gather feedback on Zikode's performance from multiple
perspectives.
In a 360-degree feedback system, feedback is collected from various sources who
have interactions with the employee being evaluated. This method provides a
comprehensive view of the employee's performance, incorporating insights from
supervisors, peers, subordinates, and sometimes even external stakeholders like
customers. This holistic approach allows for a more thorough evaluation of the
employee's skills, competencies, and behavior in the workplace.
The justification for using a 360-degree feedback method in this case is that it
overcomes ratimg errors of 1 rater and it offers a broader and more balanced
assessment of Zikode's performance beyond just his direct manager's observations.
It helps in identifying areas of improvement by capturing different viewpoints and
experiences, such as his interaction with internal and external customers,
communication skills, and expertise in his role. This method also promotes self-
awareness and encourages employees to take ownership of their development by
receiving feedback from multiple sources.
1.2 What are the advantages of using this method in Zikode’s case? (5)
• More comprehensive as responses are gathered from different sources.
• Can be linked to Total Quality Management as it emphasizes internal and
external clients.
• Reduces bias since responses come from many people
• May increase employee self-employment
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
Page 2 of 8
