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WGU C846 Exam Questions with 100% Correct Answers | Verified | Latest Update | 100% Pass

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Architecture The structure of a system or IT service, including the relationships of components to each other. Service acceptance criteria (SAC) A set of criteria used to ensure that an IT service meets its functionality and quality requirements. Service design A phase in the service lifecycle. Service design includes the design of the services, including governing practices, processes, and policies required to realize the service provider's strategy. Its objective is to facilitate the introduction of services into supported environments. IT service provider A service provider that provides IT services to internal or external customers. Operational-level agreements (OLAs) An agreement between an IT service provider and another part of the same organization that assists in the provision of services.

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