Devoted 2024 Agent Certification Final Exam with correct answers

Devoted 2024 Agent Certification Final Exam with correct answers Devoted Vision - CORRECT ANSWER-60 net promoter score(NPS), while reducing costs by 20%, Long term 5 Core Ingredients - CORRECT ANSWER-1. Newer Medicare Advantage Plan 2. Devoted Tech Platform 3. Partnership with strong pcp's 4. Devoted Health Guides 5.Devoted Medical Group Our Growth - CORRECT ANSWER-Todd and Ed Park launched Devoted in 2017 (our first membership came in 2019). We are currently the fastest growing Medicare Advantage plan in the country.Devoted has 18,000 + members, as of May 2020. We have raised over $300 million, and are financially stable.We are building for a rolling 20-year horizon; we are not in the business of building and selling. Why we Start from Scratch - CORRECT ANSWER-Building from the ground up means that we have not wasted time revising clunky systems or outdated tech. When everyone builds the company together, there is no pre-existing corporate culture that needs to be changed. Devoted Tech Platform - CORRECT ANSWER-Our results: Faster claims processing - we pay specialists within 5 business days, 90% of the time. Prior authorizations processing within 72 hours. Credentialing process - less than 2 weeks to credential new providers. Faster commission payments. Partnerships with strong PcP's - CORRECT ANSWER-Partner with high-performing Pcp Devoted Health Guides - CORRECT ANSWER-Navigators, Problem-Solvers, Supporters We Stand By What We Say - CORRECT ANSWER--When it comes to answering the phones..... Our average speed of answer is 24 seconds. 82% of calls are answered in less than 30 seconds. -When it come to solving our member's issues..... 80% of member issues are resolved same-day. 90% of member issues are resolved within 3 days