WGU C429 Healthcare Operations Management: Pre-Assessment Test Questions and Answers Latest Updated 2024/2025 Scored A+

The support staff of a large urgent care facility sees no career advancement opportunities within the organization. The organization knows it must identify other ways to increase job satisfaction or there will be high employee turnover. Which action can improve job satisfaction in this scenario? -Starting recognition programs -Conducting employee surveys -Providing autocratic leadership -Increasing horizontal communication Starting recognition programs A hospital's governing board of trustees has asked a hospital administrator to find a solution to numerous compliance issues that have ultimately affected the hospital's performance. Which initial action should the hospital take to address these compliance issues? -Promoting service excellence -Developing a corrective action plan -Encouraging autocratic leadership -Implementing an employee recognition program Developing a corrective action plan The former chief administrator of a health and wellness center is reassigned after the staff lost trust in leadership due to lack of visibility. How can the new chief administrator correct this problem? WGU C429 Healthcare Operations Management: Pre-Assessment Test Questions and Answers Latest Updated 2024/2025 Scored A+ -By rounding with the staff -By holding meetings with leadership -By implementing a non-monetary employee recognition program -By surveying the employees to determine unresolved problems By rounding with the staff A hospital emergency room (ER) has had frequent turnover in nursing positions, which has caused increased wait times. The hospital must use new strategies to reduce employee turnover and decrease wait times. Which leadership strategy should be used? -Increasing patient to nurse ratios in the emergency room -Expanding the triage area space with an additional triage RN -Empowering human resources to hire from outside the organization -Empowering nurses to use holding areas for patients being admitted Empowering nurses to use holding areas for patients being admitted A large healthcare system is currently implementing an initiative to reduce catheter-associated infections for its inpatients—not only for patient safety, but also as a strategy to ensure the organization is not penalized in its reimbursements. Which two practices will assist in the implementation of this initiative? Choose 2 answers -Engaging front line employees' feedback on current practices -Submitting a request for proposal (RFP) for a new catheter vendor -Evaluating previous financial impact to determine potential penalties -Providing mandatory training to help employees implement the protocols Engaging front line employees' feedback on current practices Providing mandatory training to help employees implement the protocols A hospital leadership team is about to start its hospital-wide implementation of a Hospital Consumer Assessment of Healthcare Providers and Systems program and has discussed best practices that should be implemented based on a recent leadership seminar the team attended on the subject. Which strategy should be used to ensure successful implementation of the program? -Engaging with all stakeholders -Providing an informative web page -Educating volunteers on guidelines -Reviewing reports of similar facilities Engaging with all stakeholders A well-established medical chain has discovered that infighting is taking place between its highlevel leaders over boundaries and responsibilities. The chief executive officer (CEO) wishes to resolve the in-fighting. Which conflict resolution method should the CEO use to resolve this issue? -Forcing -Win-win -Compromise -Accommodation Win-win A large healthcare organization is struggling and has decided it wishes to be a more innovative company. It decides to reorganize its structure to support this initiative. Which type of organizational structure will enhance creativity among its workers and managers? -Pyramid -Flattened -Functional -Geographical Flattened The chief financial officer (CFO) of a hospital has received a HIPAA audit that has identified deficiencies in the medical/surgical nursing unit. Which strategy should the CFO and nursing director use to ensure that the department is compliant with HIPAA? -Provide HIPAA pamphlets to patients and their families -Ensure HIPAA consent forms are readily available -Have the staff read the policy for HIPAA on the unit -Conduct HIPAA training and testing for competency Conduct HIPAA training and testing for competency A low-performing physician's office has struggled with new patient enrollment and is trying to increase its revenue. The physician is concerned about non-compliance with the Stark Law. Which action is of concern? -Releasing patient records to the family -Submitting claims for non-provided services -Receiving a finder's fee for Medicare referrals -Turning away a laboring patient for non-insurance Receiving a finder's fee for Medicare referrals A large metropolitan hospital has implemented strategic measures including improvement of overall patient experience and survey scores. Leadership is seeking a measurement of the overall initiative. What will measure success or failure? -Hospital implementation of an electronic survey system -A patient satisfaction survey of hospitals in the local area -The American College of Emergency Physicians' satisfaction survey -The Hospital Consumer Assessment of Healthcare Providers and Systems survey The Hospital Consumer Assessment of Healthcare Providers and Systems survey A hospital has recently implemented a continuous process improvement to decrease the length of stay for patients in the hospital. The plan will monitor the actual length of stay in comparison to the expected length of stay. What must the hospital use to monitor this process? -Internal validity of the provided data -Conflicting data from different sources -Researcher bias about self-reported data -Patient acuity data to establish the length of stay Internal validity of the provided data A community hospital board, consisting of physicians and leadership, reviews performance data for clinical measures. Objectives from the strategic plan are often selected by focusing on underperforming clinical outcome areas, with a specific focus on quality patient care. Which two components, in addition to patients' needs, should be considered? Choose 2 answers -Financial performance -Opportunities for care improvement -Alignment with mission, vision, and values -Management, employee, and volunteer satisfaction Opportunities for care improvement Alignment with mission, vision, and values The board of a healthcare organization has had mixed success when filling board member vacancies. The board is responsible for ensuring that competent board members are appointed and maintained. Which criterion should be established for selecting new board members? -Ensure personnel are initially properly licensed, and certified per federal, state, and local laws -Aspects of individual character, competence, training, experience, and judgment -Medical staff appointments are prohibited by their bylaws and rules and Regulations -Individuals working for the organization directly or under contract are eligible for appointment Aspects of individual character, competence, training, experience, and judgment A small medical center has been placed in a Medicaid Corporate Integrity Agreement for the next two years. Which action will the administration need to undertake to be compliant? -Auditing medical charts -Reviewing personnel records -Hiring a team of litigation lawyers -Conducting board member chart reviews Auditing medical charts The charge nurse of an intensive care unit has identified communication issues within the department. The nurse asks her supervisor for help with resolving the communication issues. Which strategy should the nurse's supervisor use to support the nurse's development? -Rounding -Mentoring -Networking -Collaboration Mentoring The chief financial officer of a hospital has asked the finance manager to ensure charge-master compliance. This is a new task for the finance manager and professional development is being sought. Which development activity is suitable for this situation? -Participating in round-table discussions -Studying professional journals -Attending a continuing education seminar -Becoming a member of professional associations Attending a continuing education seminar An assistant financial manager wants to transition to operations but lacks supervisory experience in that area. How can the organization support professional development for this manager? -By holding monthly meetings to discuss goals -By establishing a mentoring relationship to share knowledge -By letting the employee develop a roadmap to a leadership position -By identifying opportunities to expand the employee's professional network. By establishing a mentoring relationship to share knowledge The team leader of a nursing department has recognized the need to encourage professional development among the certified nursing assistants (CNAs). The majority of CNAs want to move up the ladder; however, the CNAs have become complacent and the team leader needs to be able to better assist them. Who should the team leader ask to fully advise the CNAs on the necessary steps of their career path? -The chief medical officer -A nursing professional assistant -A nursing school admissions officer -A nursing professional development specialist A nursing professional development specialist A physician wants to be prepared for the chief medical officer position. Which two professional development activities will assist the physician in achieving this goal? Choose 2 answers -Obtaining board certification -Engaging in lifelong learning -Shadowing the incumbent leader -Attending a professional workshop Shadowing the incumbent leader Attending a professional workshop The health information management director belongs to a professional association that wants to complete professional development training to learn more about the ICD-10 coding system. Which activity should be utilized to learn more about this system? -Mentoring -Attending workshops -Shadowing staff members