Nonviolent Crisis Intervention Practice
Questions and Answers
Two Ways an individual can act out - CORRECT ANSWER a. verbally
b. physically
Crisis Development Model - CORRECT ANSWER Anxiety - Supportive
Defensive - Directive
Acting Out Person - Nonviolent physical c risis intervention
Tension Reduction - Therapeutic Rapport
Area that surrounds the body aprox 1 1/2 - 3ft that is considered an extension of self -
CORRECT ANSWER proxemics or personal space
Non verbal messages transmitted by motion and posture - CORRECT ANSWER
Kinesics or body language
Vocal parts of speech excluding the actual words being said - CORRECT ANSWER
Paraverbal Communication
The Components of Paraverbal Comm - CORRECT ANSWER -Tone
-volume
-cadence
Verbal Escalation Continuum - CORRECT ANSWER 1. Questioning
- Information seeking/Challenging
2.Refusal
3. Release
4. Intimidation
5. Tension Reduction
Keys to setting limits - CORRECT ANSWER 1. simple and clear
2. enforceable
3. reasonable
Verbal Interv ention Tips - CORRECT ANSWER -remain calm
-respectful
-listen
Active process to discern what the person who is acting out is saying - CORRECT
ANSWER Empathic listening
How demonstrate empathic listening - CORRECT ANSWER non judgemental
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Questions and Answers
Two Ways an individual can act out - CORRECT ANSWER a. verbally
b. physically
Crisis Development Model - CORRECT ANSWER Anxiety - Supportive
Defensive - Directive
Acting Out Person - Nonviolent physical c risis intervention
Tension Reduction - Therapeutic Rapport
Area that surrounds the body aprox 1 1/2 - 3ft that is considered an extension of self -
CORRECT ANSWER proxemics or personal space
Non verbal messages transmitted by motion and posture - CORRECT ANSWER
Kinesics or body language
Vocal parts of speech excluding the actual words being said - CORRECT ANSWER
Paraverbal Communication
The Components of Paraverbal Comm - CORRECT ANSWER -Tone
-volume
-cadence
Verbal Escalation Continuum - CORRECT ANSWER 1. Questioning
- Information seeking/Challenging
2.Refusal
3. Release
4. Intimidation
5. Tension Reduction
Keys to setting limits - CORRECT ANSWER 1. simple and clear
2. enforceable
3. reasonable
Verbal Interv ention Tips - CORRECT ANSWER -remain calm
-respectful
-listen
Active process to discern what the person who is acting out is saying - CORRECT
ANSWER Empathic listening
How demonstrate empathic listening - CORRECT ANSWER non judgemental
silence Powered by TCPDF (www.tcpdf.org)
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