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Zendesk Admin Exam Prep: Section 3 User Experience Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+

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One agent sees that a ticket was submitted at 9:05 am. Another agent sees that the ticket was submitted at 3:05 pm. What setting causes the agents to see different timestamps? : Agent profile time zone. Ticket timestamps reflect the user's time zone. By default, the user's time zone will be the same as the time zone on the primary Zendesk account. If you'd like to change an individual agent's (or team member's) time zone, however, you can do so by following these steps: Navigate to Admin Center People Team members Search for the agent, then click on their name. Locate the Time zone dropdown in the side menu (on the left). Select the desired time zone. Time Zone discreprancies 2 | P a g e : Ticket timestamps for Zendesk Support 1/INDIVIDUAL USER PROFILE TIME ZONE (Search) 2/ PRIMARY ZENDESK ACCOUNT TIME ZONE (ACAccountAppearanceLocalisation)

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