MBA Oral Exam | Questions & 100% Correct Answers (Verified) | Latest Update | Grade A+

Conflict resolution is central to politics of management in organizational behavior. What are the primary sources of conflict in organizational culture? What are your strategies for successfully resolving conflicts? : Lack of role clarification, Communication problems, Lack of resources, Unreasonable time constraints, Lack of performance standards Strategies: Listen carefully to all parties, Don't jump to conclusions, Define the problem, Come together and communicate, Define acceptable behavior and develop an action plan Motivation is a central issue regarding the management of organizational behavior. Describe and explain several "models" or approaches to motivating employees and other key stakeholders. Compare the strengths and weaknesses of the various approaches that you believe are important. : o Goal Setting Theory: Setting specific and measurable goals to increase the likelihood of completing these goals- goals need to have clarity, challenge, commitment, feedback, task complexity 2 | P a g e o Advantages: Can increase employee engagement, Allows for constructive feedback, Sense of accomplishment o Disadvantages: Difficult goals may lead to performance drops, Goals above skill level leads to negative motivation and feelings of failure o Reinforcement Theory: positive reinforcement, negative reinforcement, punishment and extinction o Advantages: Increases likelihood of desired behavior, Helps in achieving long term results, Learning from experience o Disadvantages: Doesn't take into account inner feelings and reasons for behaviors, Fixed positive and negative reinforcement factors curbs creativity, Forced motivation o Equity Theory: Employees in a business organization expect "equity norm", a concept that declares expectation of fair return against the contribution of an employee to the job The equity theory demonstrates that people are concerned with their rewards and also about what others are getting in comparison o Advantages: Reduces exploitation, Source of motivation, Better relations between workers o Disadvantages: Differences in perception, Many variables in comparisons, Other factors of motivation are ignored