MAN 320F Exam 1 (All Correct)

Organizational Behavior correct answers The systematic study of the actions and attitude that people exhibit within organization Goals of Organizational Behavior correct answers Explain Predict Influence/Control Ideally looking to make people more productive in order to make more profits. Increased Satisfaction ⇒ Increased Performance ⇒ Increased Profits What do managers do? correct answers Ensure that the organization achieves its goals and objectives Successful manager correct answers Gets the promotions, moves up the corporate ladder. "It's not necessarily what you know, but who you know" Extrovert Effective Manager correct answers Spends most of their time communicating to the people that report to them, as well as the people they report to. American's don't get enough vacation time? correct answers True Employees that have had more time to recharge perform better at work Working 50 hours or more a week is okay? correct answers False Working more than 50 hours leads to many psychological and physical problems. It's not about working harder, it's about working smarter. Determinants of Employee Performance correct answers Productivity, Absenteeism, Turnover Productivity correct answers How much work gets done in allotted amount of time. What is the input vs. the output. Absenteeism correct answers The percentage of employees that are absent from work on a daily basis Turnover correct answers Measures the rate of how many employees leave the corporation Job Satisfaction correct answers A collection of feelings that an individual holds towards his or her job. Satisfaction can be achieve by making the customers happy, which makes the employees happy which in turn makes the shareholders happy.....thus increasing productivity. A lack of satisfaction can cause an increase in absenteeism and turnover. What causes Job satisfaction? correct answers • The work itself