Certified Revenue Cycle Representative
- CRCP (2024) HFMA.org
Patients considered scheduled - ANSrecurring/series patients
Which option is NOT a type of denial. - ANSContractual adjustment
Which option is NOT a lien type? - ANSSubrogation
Which Items are required components of a financial assistance policy? - ANSConcise statement
of the hospital's mission
Guidelines for bad debt or previous unpaid accounts
Installment arrangement guidelines
Payment Methods
A clearly defined financial assistance statement
Which activity is not considered when initiating self-pay follow up and account resolution
activities? - ANSPatient Open Balance Billing
Which option is NOT a required component of a FAP? - ANSOut of Network Providers
Match the title to the appropriate consumer credit protection act component. - ANSTruth in
lending act - Title 1
Restrictions on garnishment - Title III
Fair debt collections practices act - Title VIII
Fair credit reporting Act - Title VI
Which is not a bankruptcy type governed by thee 1979 bankruptcy act? - ANSCreditor priority
Which evaluation criteria demonstrates reputation expectations? - ANSThe employment of staff
who have documented experience working in financial areas of health care.
Agency fees are: - ANSThe cost to the provider for collecting agency monies offset by the return
on baddest accounts.
The correct way to handle the retention and payment of agency fees is? - ANSFollow the
contractual agreement between the agency and the provider as to how monies sent to the
agency will be handled.
, Patient Relations Include? - ANSThe ability to sensitively deal with patients or individuals while
managing collection efficiency.
Collection agency reports should be provided: - ANSIn at least two formats regarding accounts
assigned on a routine basis.
Collection results are: - ANSAccurately calculated to demonstrate the actual recovery
percentage rate.
Which option is NOT a HFMA best practice. - ANSCoordinate the resolution of bad debt
accounts with a law firm.
T or F: The following statement represents an advantage of outsourcing: Access to qualified
staff. - ANSTrue or T
T or F: The following statement represents an advantage of outsourcing: Vendors absorbs some
financial risk based on "efficiency" factor - ANSTrue of T
T or F: The following statement represents an advantage of outsourcing:
Impact on direct control of accounts receivable. - ANSFalse
T or F: The following statement represents an advantage of outsourcing:
Capitalizes on the economies of scale. - ANSTrue
T or F: The following statement represents an advantage of outsourcing:
Limits internal staffing requirements. - ANSFalse
T or F: The following statement represents an advantage of outsourcing:
Impact on customer service. - ANSFalse
T or F: The following statement represents an advantage of outsourcing:
Legal impact if vendor represents themselves as provider employees. - ANSFalse
T or F: The following statement represents an advantage of outsourcing:
Ineffective vendor results in increased costs. - ANSFalse
Which function within the revenue cycle is NOT a good candidate for outsourcing? - ANSHealth
Care Patient Services
1 Consents are signed as part of the post-service process.
2 Patient service costs are calculated in the pre-service process for scheduled patients.
3 The patient is scheduled and registered for service is a time of service activity.
4 The patient account is monitored for payment is a time-of-service activity.
5 Case management and discharge planning services are a post service activity.
- CRCP (2024) HFMA.org
Patients considered scheduled - ANSrecurring/series patients
Which option is NOT a type of denial. - ANSContractual adjustment
Which option is NOT a lien type? - ANSSubrogation
Which Items are required components of a financial assistance policy? - ANSConcise statement
of the hospital's mission
Guidelines for bad debt or previous unpaid accounts
Installment arrangement guidelines
Payment Methods
A clearly defined financial assistance statement
Which activity is not considered when initiating self-pay follow up and account resolution
activities? - ANSPatient Open Balance Billing
Which option is NOT a required component of a FAP? - ANSOut of Network Providers
Match the title to the appropriate consumer credit protection act component. - ANSTruth in
lending act - Title 1
Restrictions on garnishment - Title III
Fair debt collections practices act - Title VIII
Fair credit reporting Act - Title VI
Which is not a bankruptcy type governed by thee 1979 bankruptcy act? - ANSCreditor priority
Which evaluation criteria demonstrates reputation expectations? - ANSThe employment of staff
who have documented experience working in financial areas of health care.
Agency fees are: - ANSThe cost to the provider for collecting agency monies offset by the return
on baddest accounts.
The correct way to handle the retention and payment of agency fees is? - ANSFollow the
contractual agreement between the agency and the provider as to how monies sent to the
agency will be handled.
, Patient Relations Include? - ANSThe ability to sensitively deal with patients or individuals while
managing collection efficiency.
Collection agency reports should be provided: - ANSIn at least two formats regarding accounts
assigned on a routine basis.
Collection results are: - ANSAccurately calculated to demonstrate the actual recovery
percentage rate.
Which option is NOT a HFMA best practice. - ANSCoordinate the resolution of bad debt
accounts with a law firm.
T or F: The following statement represents an advantage of outsourcing: Access to qualified
staff. - ANSTrue or T
T or F: The following statement represents an advantage of outsourcing: Vendors absorbs some
financial risk based on "efficiency" factor - ANSTrue of T
T or F: The following statement represents an advantage of outsourcing:
Impact on direct control of accounts receivable. - ANSFalse
T or F: The following statement represents an advantage of outsourcing:
Capitalizes on the economies of scale. - ANSTrue
T or F: The following statement represents an advantage of outsourcing:
Limits internal staffing requirements. - ANSFalse
T or F: The following statement represents an advantage of outsourcing:
Impact on customer service. - ANSFalse
T or F: The following statement represents an advantage of outsourcing:
Legal impact if vendor represents themselves as provider employees. - ANSFalse
T or F: The following statement represents an advantage of outsourcing:
Ineffective vendor results in increased costs. - ANSFalse
Which function within the revenue cycle is NOT a good candidate for outsourcing? - ANSHealth
Care Patient Services
1 Consents are signed as part of the post-service process.
2 Patient service costs are calculated in the pre-service process for scheduled patients.
3 The patient is scheduled and registered for service is a time of service activity.
4 The patient account is monitored for payment is a time-of-service activity.
5 Case management and discharge planning services are a post service activity.
