DISNEY SECURITY TEST QUESTIONS AND ANSWERS.

4 keys Safety Courtesy Empathy Efficiency L.A.S.T Listen Apologize Solve Thank Effective listening and communication Active listening Empathy Rapport Influence Behavioral change Types of patrol Walking Stationary Mobile You are responsible for what you text, send, tweet, message and post Controlling access Patrolling access Following up on reports Patrol diligently Example of ethical behavior Duties of patrolling Stay mobile and visible Be accessible and approachable Learn patrol area Partner with other cast members Periodically check backstage areas 4 primary approach of patrolling Observe Evaluate Engage Mitigate- example- bag check Patrol To move about an area to provide protection and conduct observation Elements common to all wdw Be visible Know your area Recognize Report Follow up on unsafe conditions When on standby you may be Providing extra security during a system outage or a special event Radio transmissions are monitored by Communication center 10 codes Action Signal codes Reason for action Call comes in on the 3rd ring answer and say "Walt Disney security Christian speaking" Access control Ability to limit entry into controlled space based on authorization ICS Incident command system Staging area features Close proximity to the incident Access to entrance roads Food Water Restrooms Telephone Utilities Fencing Paved surface Hearsay rule Concerns second hand testimony at a trial Plaintiff Party who brings the case During deposition Testimony under oath, recorded Focus on facts Signal 999 is Duress code 5 classes of controlled substances Narcotics Stimulants Depressants Hallucinogens Anabolic steroids Labeling requirements Name Address Telephone number Product identifier Signal word Hazard statement Safety data sheets (M)SDS Material Safety Data Sheet The yellow color of the NFPA 704 placard indicates Reactivity 3 elements a sexual predator will seek Access Anonymity Privacy Observe and report Color lights on vehicles Green and amber Hazardous material response Identify Isolate Notify Protect Documenting who has had possession of any evidence is called ? Chain of custody critical incident Anything that causes distress no matter how small Psychological crisis An intellectual, emotional, and physical reaction to a critical incident CISM Critical incident stress management Types of distress Physical Congitive/mental Emotional Behavior Baker act Florida mental health act of 1971 allows for involuntary examination of an individual Someone is choking Ask can I help then do abdominal thrust 2 types of law Civil and criminal 2 types of crime Felony and misdemeanor Physical force or violence Forcible felony 3 elements of arrest Intent Communication Physical action Statue 509 Theft of any type Chapter 776 Not acceptable to strike back When dispatched to crime scene Access area Use caution