SECURITY GUARD MODULE 4-6 EXAM QUESTIONS AND ANSWERS 2024

When dealing with the media the private Security Officer: A. Should NOT act as a public relations expert B. Must keep confidential and or specific details pertaining to an investigation from the general public / media C. Should request the person or persons whose responsibility it is to act as the Public Relations Officer D. Must NOT make any offhanded comments that can be overheard by members of the media E. All of the above E Which of the following are effective interpersonal communication tools? A. Using short, commonly understood words. B. Avoid using slang C. Avoid using difficult phrases that are hard to understand D. Use short sentences in order to reduce deviation E. All of the above E Appearance is the first nonverbal communication the officer has with anyone (T/F) True "Command Presence" includes which of the following? A. General behavior B. Appearance C. Professional conduct D. Self confidence and assertiveness E. All of the above E Courtesy is demonstrated by interacting with others with respect, kindness, and consideration. (T/F) True Which of the following are obstacles to effective communication? A. Lack of attention and interest B. Language differences C. Cultural differences D. All of the above D Should an officer leave a bad impression with someone after a bad exchange, that person may resent officers for year into the future. (T/F) True Which of the following are considered unprofessional behaviors? A. Stereotyping B. Assigning blame C. Breaking promises D. Expressing political views E. All of the above E Stereotyping can be applied both in a negative and in a positive way but both outcomes are a danger to the professional security guard. (T/F) True Effective and positive observation uses a total of __________ senses. A. 1 B. 2 C. 4 D. 5 D Good observation skills are: A. The first line of defense B. Developed and improved through practice, such as memorizing and reciting cars/ people descriptions C. Maintained by observing pedestrians and environmental characteristics D. All of the above D What is the security guard's worst enemy while on patrol? A. Traffic B. Darkness C. Weather D. Boredom E. Construction Zones D. What are the senses one relies on for recording information about events? A. Sight B. Smell C. Hearing D. Taste E. Touch F. All of the above F What are the qualities of a well written report? A. Effective B. Concise C. Clear D. All of the above D The officer must take into consideration what audience will be reading the report. The audience may be other officers, superiors, state officials, lawyers, judges, victims, families of victims or defendants (T/F) True An officer should record the name of all parties involved in an event that justifies a report. Which of the following information should be noted? A. Personal information B. Scarring and Tattoos C. Body piercings D. Height and weight E. Type of clothing F. All of the above F The First step prior to writing a report is to review the field notes, thereby ensuring that all facts are recorded. If facts are missing, such as victim's birth date, it is acceptable to collect this information after the fact (T/F) True Observation includes three components: Noticing, interpreting and recalling (T/F) True Which of the following is of primary importance in the description of a suspect when the search is immediate ? A. Height B. Weight C. Age D. Clothing E. Scars or tattoos D Once the draft of a report is completed, the next step is to ensure that it can be read and easily understood by others. (T/F) True Records can be kept the old fashion way with paper forms, or more modern processes such as the use of computers. (T/F) True Logs are a key component of the reporting aspect of "observe and report" and takes on several forms. Which of the following are common logs/reports? A. Personal Log B. Shift Log or Daily Activity Report (DAR) C. Incident Report D. All of the above D Which of the following is the recognized official "Mission Statement" for security officers? A. To help and assist all people equally B. To protect the client's assets C. To guard property loyally and faithfully D. To never endanger a client's property or customers. B