USPS Exam 421 Window Clerk Practice Exam Questions And Correct Answers

USPS Exam 421 Window Clerk Practice Exam Questions And Correct Answers USPS Mission Provide, trusted, affordable, universal 24-Hour Clock Improve effectiveness through standardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. Delivery Methods Planes, trucks, cars, boats, bicycles, snow mobiles, mules. APC Automated Postal Centers Automated Postal Centers Self-serve kiosks, commercial retail outlets, banks, ATMs. Mail Arrival Profile Determines operational startup & staffing. CET Critical Entry Time Clearance Time Mail is cleared for dispatch. 18:00 Carriers in from street. 20:00 80% of collection mail should be cancelled at the P&DC. 23:00 Out of primary processing. 24:00 Secondary Operations Complete 04:00-09:00 Distribute to DDC/DDU 07:00 100% of DPS 2nd pass complete. Core Responsibility Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy. PolicyNet Online resource to find handbooks, manuals, publications. Directives Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service. DMM Domestic Mail Manual Domestic Mail Manual DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes. IMM International Mail Manual International Mail Manual IMM - Mailing conditions for each country, also includes a list of countries. ASM Adminstrative Support Manual Administrative Support Manual Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy. POM Postal Operations Manual Postal Operations Manual Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation. ELM Employee & Labor Relations Manual Employee & Labor Relations Manual Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations. F101 Field Accounting Procedures AS or MS Handbook ID for Administrative Support Manual (ASM) DM Handbook ID for Domestic Mail Manual (DMM) EL or P Handbook ID for Employee & Labor Relations Manual (ELM) M Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM) PO Handbook ID for Postal Operations Manual (POM) Publications Primarily for public, marketing and mail guidelines. Postal Bulletin Official source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly. Postal Forms Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP. Publication 223 Information regarding directives and forms catalog. #1 Business Goal Strengthening customer relationship. Value, Exceptional Service, Reliability Will increase revenue, missed opportunity is missed revenue, quality end-to-end service. Building Customer Relationship Positive attitude, Listening, Communication, Adapting to change, Knowledge of products, Soliciting customer feedback. What the postal service offers Better value, presence in every community, USPS.com, competitive pricing incentives. Shipping Services Priority, Express, Parcel Select, Parcel Return Service, International Mail Parcel Select Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and volume incentives. Parcel Return Service Consumer return merchandise. International Mail Service to over 180 countries. Includes FC, GXG, PM, PMEI. GXG Global Express Guaranteed Global Express Guaranteed 1-3 day delivery. Money-back guarantee to approximately 180 countries. Up to $100 insurance, can purchase additional up to $2499. Dimensions: Weight up to 70 lbs, 46" x 35" x 46", combination length and girth of 108" Priority Mail 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8. Priority Mail Express 1-2 days. Money-back guarantee. 365 days a year. Includes proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS. Mailing Services First Class, Periodicals, Standard, Package Services First Class Up to 13 oz, 2-3 day delivery. Periodicals Newspapers, magazines, journals, newsletters. Standard Printed matter: Flyers, circulars, advertising, newsletters, bulletins, catalogs, small packages. Includes general merchandise such as large/small gifts. Retail only. Media Educations materials: Books, film, manuscripts, CD, DVD Library To/from libraries, schools Bound Printed Matter Permanently bound: catalogs, phone books. BMEU Extra Services Certified, Insurance, Registered, USPS Tracking, Signature Confirmation, Return Receipt Online Services Buy stamps, Track and Confirm, COA, FWD, Holds, schedule redelivery, postage, package pickup, order supplies. Click-N-Ship Ability to print labels with postage, pay postage by CC, calculate and compare rates, standardize and store addresses, find zip codes, purchase insurance. Employee Engagement Programs Identify opportunities. Business Connect/Customer Connect/Rural Connect Package Pickup Schedule online carrier pickup. Pick Up On Demand Schedule a timed pickup for additional fee. USPS Mobile GPS location app for locating USPS facilities. Direct Mail Mailing tool that is cost effective, promotes business, generates sales. EDDM Every Door Direct Mail - 5000 or fewer pieces, must qualify as a flat. Thickness greater than .0007, max 3.3 oz. Must have proper indicia. Postage is paid in advance - cash, check for payment. PS3602-R Every Door Direct Mail Cost-effective way to reach potential customers near your business. Create mailpieces however you like, select postal routes and pay for postage online. Bring your mailing to your local Post Office™ for delivery to every household on chosen routes. 5000 or fewer pieces, must be a flat, thickness min .007", max 3.3 oz. Must have indicia. Postage paid in advance. PS3602-R - Postage Statement. Cash/check for payment. Premium Forwarding Service Fee service offering temporary weekly reshipment services. Length of 2 weeks to one year (6 month renewal). Self-Service Kiosk Located in Post Office lobbies. They are available even when the Post Office counter is closed. Designed to process 80% of transactions. mPOS Mobile Point of Sale Mobile Point of Sale Allows customer service representatives to process many simple transactions away from the Full-Service counter, a strategy known in the retail industry as "line busting." Consists of an Apple iPod Touch, integrated barcode imager/credit card reader, wireless receipt printer and wireless label printer, allowing Post Offices to improve customer experience and reduce cost to serve. Stamps by Mail Ability to order stamps and have them mailed directly to customer. Order forms/online. Stamps by Phone Ability to order stamps via phone and have them mailed directly to customer. Stamps by Fax Ability to order stamps via fax and have them mailed directly to the customer. Forever Stamps 1 oz FC letter stamp. Semi-Postal Stamps Charity stamps. Additional amount is donated to charity. Strategic Partners Fed Ex, UPS, Amazon HAZMAT Hazardous Materials DMM Publication 52 Hazardous, Restricted and Perishable Mail PACT Prevent All Cigarette Trafficking - 2009 HAZMAT Question Is there anything liquid, fragile, perishable or potentially hazardous such as lithium batteries or perfume? HAZMAT Regulations Found in DMM, IMM, Publication 52, Handbook EL-812. ORM-D Other Regulated Materials-Domestic: Marking for mail or shipping in the US that identifies other regulated materials for domestic transport only. Packages bearing this mark contain hazardous material in a limited quantity that presents a limited hazard during transportation, due to its form, quantity, and packaging. Surface transport only. No International. Usually consumer commodities. HAZMAT Categories Flammable, Corrosive/Reactive, Biological, Toxic, Other common Declared HAZMAT Declared by mailer, properly marked, properly packaged. Undeclared HAZMAT Suspected of containing prohibited HAZMAT. Non-mailable HAZMAT Markings of non-mailable materials, non-mailable quantity, improperly prepared, leaking, alcohol. No stains on packaging. Do not accept: Improperly reused/recycled boxes, air transport that does not meet requirements, no HAZMAT to International/APO/FPO. HAZMAT Procedure Inspect, ask questions, refer to postmaster or supervisor if needed. If in doubt ask supervisor or postmaster. If cannot determine contents, do not accept. Give Notice 107 - Some Things Were Never Meant to be Mailed - Let's Keep the Mail Safe. If markings found: Report, isolate, contact mailer, file report with inspection service. Poster 138 HAZMAT "Keep the Mail Safe" poster. HAZMAT Handling Transport in reliable MTE, Stage in isolated area, Radioactive 10 feet apart, Place and secure on top/center of cart, do not leave unattended. HAZMAT Identification Affix placard to MTE transport. HAZMAT Packing Requirements DMM - Sufficient cushion, secure closures, adequate package reinforcement, both delivering and return address, hazard marked on address side. Tobacco Requirements NO tobacco except: Intra AL/HI (PME, PM), business/regulatory purpose (PME), certain individuals (PME/PM), consumer testing/public health. All must have PS3811 and Label 11-HFPU. PS3811 Return Receipt - Proof of delivery. Can be combined with: Signature Confirmation Special Handling Restricted Delivery USPS Tracking Insurance up to $500 Parcel Airlift Service (PAL) Label 11-HFPU Hold For Pick Up Anonymous Mail All mail weighing over 13 oz, bearing only stamps and not presented to a retail counter. Anonymous Mail Handling Identify, Return, Minimize risks. Take to AMU in facility. Piece must have Label 127 affixed, as well as DDD2 placed over mailing address. Identifiable Mail Can be traced to sender or POE (Point of Entry). Includes PVI, meter strips, PC postage, Click-N-Ship, eStamps, SSK postage, permit imprint, AVSEC stamp. POE Point of Entry AMU Anonymous Mail Unit Label 127 Surface Transport Only label DDD2 Anonymous mail blue label placed over mailing address. "Important Customer Information" DDD1 13 oz rule sticker placed on collection boxes and mail receptacles. Domestic Mail Service to US, its territories, possessions and APO/FPO and UN. DMM 100 Customer Guide for Mailing DMM 300