CSUF MKTG 351 Exam 1 Kim Solved 100% Correct!!

CSUF MKTG 351 Exam 1 Kim Solved 100% Correct!! marketing the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large exchange people giving up something in order to receive something they would rather have production orientation a philosophy that focuses on the internal capabilities of the firm rather than on the desires and needs of the marketplace sales orientation the ideas that people will buy more goods and services if aggressive sales techniques are used and that high sales result in high profits marketing concept the idea that the social and economic justification for an organization's existence is the satisfaction of customer wants and needs while meeting organizational objectives market orientation a philosophy that assumes that a sale does not depend on an aggressive sales force but rather on a customer's decision to purchase a product; it is synonymous with the marketing concept societal marketing orientation the idea that an organization exists not only to satisfy customer wants and needs and to meet organizational objectives but also to preserve or enhance individuals' and society's long-term best interests customer satisfaction customers' evaluation of a good or service in terms of whether it has met their needs and expectations customer value the relationship between benefits and the sacrifice necessary to obtain those benefits relationship marketing a strategy that focuses on keeping and improving relationships with current customers empowerment delegation of authority to solve customers' problems quickly?usually by the first person the customer notifies regarding a problem sales orientation the ideas that people will buy more goods and services if aggressive sales techniques are used and that high sales result in high profits customer relationship management (CRM) a companywide business strategy designed to optimize profitability, revenue, and customer satisfaction by focusing on highly defined and precise customer groups on-demand marketing on-demand marketing delivers relevant experiences throughout the consumer's decision and buying process that integrated across both physical and virtual enviornemtns strategic planning