WGU C157- Practice Questions and Answers with Verified Solutions

WGU C157- Practice Questions and Answers with Verified Solutions Quality improvement assumes that? Most problems with service delivery resilt from process difficulties, not individuals. *QI starts with the assumption that erros occur as a result of system failures, not individual errors. The term "quality" as used in quality improvement usually refers to? Characteristics of a product or service that bear on its ability to satisfy stated or implied needs *Quality rests on the ability to satisfy customer needs Three major differences between traditional "quality assurance" (activities like keeping track of total number of different procedures conducted in your practice, rates of adverse outcomes) and "quality improvement" activities is that quality improvement also focuses on? Systems and processes *rather than individuals and products Effective quality improvement does not require? An increased emphasis on inspection of individuals' work A leadership style that is sad to motivate employees and that optimizes the introduction of change is? Participatory- An approach where leaders interact with other participants as peers, engaging them in the decision- making process and playing an equal role in the process as others and jointly carrying out the problem solving activitiesWhat representatives of a CV practice should be included on a quality improvement team to implement a new practice? All staff directly affected by the quality improvement practice to be implemented When is it appropriate to collect and use data? Before the QI project, to prove problem exists During the QI project, to answer questions about the cause and help prioritize the implementation of improvements After the implementation of the improvement to maintain the gain A concern that would be best solved by a QI team? A financial variance in cost per left heart cath procedure over the past 6 months