NHA Questions And Answers Latest
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A medical assistant is reporting a patient fall that occurred in the front lobby of the clinic. What
is the purpose of the assistant preparing an incident report? ✔✔To avoid future reoccurrences
A medical assistant witnesses a coworker knowingly commit an unlawful and wrongful act. The
assistant should identify this act as which of the following types of negligence? ✔✔Malfeasance.
When measuring the vital signs of a 10-year-old child, a medical assistant recognizes indications
of abuse. Which of the following actions should the assistant take? ✔✔Notify the child's
provider.
A patient expresses to a medical assistant that he would like to designate his daughter as his
health care proxy. The assistant should inform him that which of the following is the minimum
age to be eligible as a health care proxy? ✔✔18
A medical assistant is assisting a provider with a gynecological examination on a patient. The
patient says, "My religious beliefs do not allow me to use contraception." The assistant should
expect the provider to make which of the following statements? ✔✔You have the right to make
choices regarding your health
A medical assistant should recognize that which of the following provides instructions for an
emergency medical technician to follow when transporting an elderly or critically ill patient?
✔✔Medical Order for Life-Sustaining Treatment
A medical assistant should recognize that which of the following entities must adhere to HIPAA
guidelines? ✔✔Health care clearinghouses
A medical assistant sees a coworker take a pain medication from a locked cabinet. The assistant
knows that the coworker is a single mother who has a child who was recently injured. Which of
the following types of ethical situations does this problem create for the assistant? ✔✔Ethical
distress
A medical assistant should identify which of the following as the legal document that states the
life-saving procedures a patient authorizes in the event he is incapable of verbalizing his desire
for medical treatment? ✔✔Living will
Which of the following moral codes should a medical assistant reference when facing an ethical
dilemma? ✔✔AMA Code of Ethics
,A medical assistant left her computer unlocked with a patient's chart visible. Which of the
following actions should the assistant take in the future to prevent unauthorized viewing of
patient information? ✔✔Place privacy filters on the monitor screen
A medical assistant should recognize that once advance directives are in place, they can be
updated at which of the following times? ✔✔At any time
Which of the following gives patients the rights over their health care information, including the
right to receive a copy of their information, the right to ensure their medical records are correct,
and the right to know who had access to their records? ✔✔HIPAA
Employers are accountable for providing a safe and healthy workplace for employees by setting
and enforcing standards. This environment is achieved by providing training, outreach,
education, and assistance. Which of the following regulatory agencies oversees this standard?
✔✔Occupational Safety and Health Administration (OSHA)
A patient believes that her health care privacy has been violated. A medical assistant should
know that the patient's complaint must be filed within how many days? ✔✔180.
When designating a medical power of attorney, a medical assistant should identify which of the
following people as an acceptable choice for a health care proxy? ✔✔A member of the patient's
faith community
A medical assistant is speaking with a patient. Which of the following might occur as a barrier to
communication? ✔✔Stereotyping
When communicating on the telephone with a patient, which of the following actions by a
medical assistant demonstrates the use of appropriate technique for outgoing calls? ✔✔Allowing
the patient to be the one to end the call
A medical assistant is caring for a patient who is frustrated and states, "My doctor doesn't have
any idea how to treat my condition." Which of the following responses by the assistant is an
example of therapeutic communication? ✔✔Are you saying that you don't think your provider
knows how to help you?"
Which of the following elements is essential for successful teamwork? ✔✔Related short-term
and long-term goals
In which of the following locations should the inside address appear in a business letter?
✔✔Between the dateline and the salutation
To be a successful member of a team, which of the following actions should a medical assistant
take? ✔✔Demonstrate willingness to perform extra duties.
, During the admission process, a patient explains the manifestations of his chief complaint to the
medical assistant. Which of the following actions should the assistant take? ✔✔Document the
patient's concerns in the medical record
A medical assistant is approached by a patient who is angry and yelling. Which of the following
actions should the assistant take? ✔✔Remain calm.
A patient calls into the office to report that her medication is "not working." Which of the
following responses should the medical assistant make? ✔✔"I will notify the provider about
your situation."
A medical assistant is providing discharge instructions for a patient who is visually impaired.
Which of the following actions should the assistant take? ✔✔Notify the patient when entering
the room..
A medical assistant is engaging in conversation with a patient who was recently terminated from
the practice. The patient has come to the office and is demanding an explanation. Which of the
following actions should the assistant take? ✔✔Acknowledge the patient's concern.
A medical assistant is checking in a patient who does not speak the same language as the
assistant. Which of the following actions should the assistant take? ✔✔Ask a bilingual staff
member to assist with communication..
A medical assistant is checking in a patient who is hearing impaired. Which of the following
actions should the assistant take? ✔✔Stand within the patient's field of vision.
A patient in the waiting room approaches a medical assistant and states, "I've been waiting 30
minutes to see my doctor. Can't you do something?" Which of the following responses by the
assistant is an example of active listening? ✔✔"You sound frustrated about how long you've
been waiting."
A medical assistant is preparing a business correspondence. Which of the following is a
characteristic of the modified block letter style? ✔✔The complimentary closing is centered on
the page.
What information is required for a pediatric patient that is not required of an adult patient?
✔✔The name of the patient's parent
In which of the following situations would a patient be allowed to refuse treatment? ✔✔A 13-
year-old patient who has miscarried
Who must discuss the informed consent form with a patient prior to the patient signing? ✔✔The
patient's physician
Update With Complete Solution| Top
Rated Quality
A medical assistant is reporting a patient fall that occurred in the front lobby of the clinic. What
is the purpose of the assistant preparing an incident report? ✔✔To avoid future reoccurrences
A medical assistant witnesses a coworker knowingly commit an unlawful and wrongful act. The
assistant should identify this act as which of the following types of negligence? ✔✔Malfeasance.
When measuring the vital signs of a 10-year-old child, a medical assistant recognizes indications
of abuse. Which of the following actions should the assistant take? ✔✔Notify the child's
provider.
A patient expresses to a medical assistant that he would like to designate his daughter as his
health care proxy. The assistant should inform him that which of the following is the minimum
age to be eligible as a health care proxy? ✔✔18
A medical assistant is assisting a provider with a gynecological examination on a patient. The
patient says, "My religious beliefs do not allow me to use contraception." The assistant should
expect the provider to make which of the following statements? ✔✔You have the right to make
choices regarding your health
A medical assistant should recognize that which of the following provides instructions for an
emergency medical technician to follow when transporting an elderly or critically ill patient?
✔✔Medical Order for Life-Sustaining Treatment
A medical assistant should recognize that which of the following entities must adhere to HIPAA
guidelines? ✔✔Health care clearinghouses
A medical assistant sees a coworker take a pain medication from a locked cabinet. The assistant
knows that the coworker is a single mother who has a child who was recently injured. Which of
the following types of ethical situations does this problem create for the assistant? ✔✔Ethical
distress
A medical assistant should identify which of the following as the legal document that states the
life-saving procedures a patient authorizes in the event he is incapable of verbalizing his desire
for medical treatment? ✔✔Living will
Which of the following moral codes should a medical assistant reference when facing an ethical
dilemma? ✔✔AMA Code of Ethics
,A medical assistant left her computer unlocked with a patient's chart visible. Which of the
following actions should the assistant take in the future to prevent unauthorized viewing of
patient information? ✔✔Place privacy filters on the monitor screen
A medical assistant should recognize that once advance directives are in place, they can be
updated at which of the following times? ✔✔At any time
Which of the following gives patients the rights over their health care information, including the
right to receive a copy of their information, the right to ensure their medical records are correct,
and the right to know who had access to their records? ✔✔HIPAA
Employers are accountable for providing a safe and healthy workplace for employees by setting
and enforcing standards. This environment is achieved by providing training, outreach,
education, and assistance. Which of the following regulatory agencies oversees this standard?
✔✔Occupational Safety and Health Administration (OSHA)
A patient believes that her health care privacy has been violated. A medical assistant should
know that the patient's complaint must be filed within how many days? ✔✔180.
When designating a medical power of attorney, a medical assistant should identify which of the
following people as an acceptable choice for a health care proxy? ✔✔A member of the patient's
faith community
A medical assistant is speaking with a patient. Which of the following might occur as a barrier to
communication? ✔✔Stereotyping
When communicating on the telephone with a patient, which of the following actions by a
medical assistant demonstrates the use of appropriate technique for outgoing calls? ✔✔Allowing
the patient to be the one to end the call
A medical assistant is caring for a patient who is frustrated and states, "My doctor doesn't have
any idea how to treat my condition." Which of the following responses by the assistant is an
example of therapeutic communication? ✔✔Are you saying that you don't think your provider
knows how to help you?"
Which of the following elements is essential for successful teamwork? ✔✔Related short-term
and long-term goals
In which of the following locations should the inside address appear in a business letter?
✔✔Between the dateline and the salutation
To be a successful member of a team, which of the following actions should a medical assistant
take? ✔✔Demonstrate willingness to perform extra duties.
, During the admission process, a patient explains the manifestations of his chief complaint to the
medical assistant. Which of the following actions should the assistant take? ✔✔Document the
patient's concerns in the medical record
A medical assistant is approached by a patient who is angry and yelling. Which of the following
actions should the assistant take? ✔✔Remain calm.
A patient calls into the office to report that her medication is "not working." Which of the
following responses should the medical assistant make? ✔✔"I will notify the provider about
your situation."
A medical assistant is providing discharge instructions for a patient who is visually impaired.
Which of the following actions should the assistant take? ✔✔Notify the patient when entering
the room..
A medical assistant is engaging in conversation with a patient who was recently terminated from
the practice. The patient has come to the office and is demanding an explanation. Which of the
following actions should the assistant take? ✔✔Acknowledge the patient's concern.
A medical assistant is checking in a patient who does not speak the same language as the
assistant. Which of the following actions should the assistant take? ✔✔Ask a bilingual staff
member to assist with communication..
A medical assistant is checking in a patient who is hearing impaired. Which of the following
actions should the assistant take? ✔✔Stand within the patient's field of vision.
A patient in the waiting room approaches a medical assistant and states, "I've been waiting 30
minutes to see my doctor. Can't you do something?" Which of the following responses by the
assistant is an example of active listening? ✔✔"You sound frustrated about how long you've
been waiting."
A medical assistant is preparing a business correspondence. Which of the following is a
characteristic of the modified block letter style? ✔✔The complimentary closing is centered on
the page.
What information is required for a pediatric patient that is not required of an adult patient?
✔✔The name of the patient's parent
In which of the following situations would a patient be allowed to refuse treatment? ✔✔A 13-
year-old patient who has miscarried
Who must discuss the informed consent form with a patient prior to the patient signing? ✔✔The
patient's physician
