APCO Telecommunicator Test Questions and Answers with complete solution

The term PSAP stands for Public Safety Access Point - Answer-False, Public Safety Answering Point Professionalism is defined by who you are, what you do, and how others perceive you - Answer-True Ethics involves an individuals personal, professional, and organizational rules of conduct - Answer-True The three primary fields of public safety communications are law enforcement, fire service, and emergency management - Answer-False, They are Law Enforcement, Fire Services, and EMS (Emergency Medical Services) The term vital services defines the primary functions or tasks of public safety communications systems - Answer-True Telephone books, maps, and cross reference directories are examples of PSAP informational resources - Answer-True A policy is a guide to action and a procedure is a guide to thinking - Answer-False, A policy is a guide to thinking and a procedure is a guide to action All non verbal communication requires face to face communication - Answer-False A question that can't be answered yes or no is an open ended question - Answer-True Restating a speakers main points in your own words is applying the active listening technique - AnswerFalse Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing - Answer-FalseAn observation is based on assumptions and an inference is based on facts. - Answer-False, An observation is based on facts and an inference is based on assumptions Good customer service means treating callers with dilligence, consideration, and respect - Answer-True Emergency calls only come in on emergency lines - Answer-False Giving legal advice and/or personal opinions is part of a telecommunicators job - Answer-False It's okay for a telecommunicator to rely on memory during info gathering - Answer-False An accurate description of weapons is critical info for response units - Answer-True The ALI is the calling party's telephone number and the ANI is the calling party's address and dispatch info. - Answer-False, ALI is location and ANI is number E911 systems enhance basic 911 systems by automatically providing the callers telephone number and physical address - Answer-True Cordless telephones are considered part of the wireless telephone systems - Answer-False 911 calls are selectively routed to the correct PSAP based on the MSAG - Answer-True The four basic operational methods for call routing are direct dispatch, call transfer, call relay, and call referral - Answer-True PBX pinpoints the exact location of the caller. - Answer-False, usually used in large building and gives a vague location Wireless E911 phase one provides the estimated location latitude and longitude of the calling phone - Answer-FalseHand set based wireless location technology provides a location on GPS satellites - Answer-True Emergency VoIP calls may come in over administrative lines - Answer-True A silent open line call must be considered a potential TTY call until proven otherwise - Answer-True Conference-in allows a telecommunicator to communicate directly with the telematics subscriber reporting the emergency - Answer-True Logging recorder info can be used for Quality Assurance purposes - Answer-True The echo procedure is used in radio transmissions to assign response units - Answer-False, the echo procedure is when you repeat back info on the radio The abbreviation BOLO( Be on the Look Out) and ATL (Attempt to Locate) refer to the same type of radio broadcast - Answer-True When handling fire service calls preliminary dispatch info should be kept to a minimum - Answer-True A conventional radio system allows for many talk groups to share the same frequencies - Answer-False In handling law enforcement calls for service proper prioritization of calls is essential - Answer-True The amber alert system is a nationwide system organized under state or regional plans to assist in the recovery of abducted or endangered children True - Answer-True The primary difference between an assault and a battery is physical contact - Answer-TrueVictims 18 years of age and under may be entered into the Amber Alert System - Answer-False, 17 years of age or younger Domestic Violence calls present the highest potential risk for assault and battery against response units - Answer-True Car jacking is a combination of robbery and auto theft - Answer-True People who talk about suicide do not kill themselves - Answer-False