BRM Study Questions with Correct Answers

BRM Study Questions with Correct Answers Identify the missing words from the definition of Business Relationship Management. Business Relationship Management ____________ and ensures that the potential business value from them is captured, optimized and recognized. A. stimulates business demand for a Provider's products and services B. determines a Business Partner's complete portfolio of products and services C. defines an organization's products and services D. promotes a Provider's product and services - Answer-A. stimulates business demand for a Provider's products and services What role is Accountable for ensuring that business value is optimized? A. Business Partner B. Solution Delivery Sponsor C. Business Relationship Manager D. Operation Manager - Answer-A. Business Partner Which is a characteristic of Service Value? A. Defined in terms of cost versus benefit B. Determined by the Provider C. Changes over time D. Delivers revenue - Answer-C. Changes over time Which advantage is gained from using the Business Capability Roadmapping technique? A. Opportunities with a Business Partner and Provider are defined in a way that is clear, compelling and convincing B. Conversations are held that help increase both business and Provider understanding C. Clear accountability for the making of a decision is established D. The importance of a business and Provider relationship is identified - Answer-B. Conversations are held that help increase both business and Provider understanding When using the Value Management Process, in which sequence should the stages be performed? 1. Create Value Plan 2. Capture and Communicate Value 3. Approve Business Case. A. 1, 2, 3 B. 1, 3, 2 C. 2, 1, 3 D. 3, 2, 1 - Answer-B. 1, 3, 2 In the Influence Process technique, what should be used to Frame a Conversation? A. Forceful arguments B. Defensive explanations C. Truth about today D. Engagement of Stakeholders - Answer-C. Truth about today Which activity is NOT the focus of a major stage in the Strategic Relationship Management process? A. Address initial relationship team formation B. Document what we know and what we need to know C. Appoint two relationship managers, one for the Provider organization and one for the customer D. Work with the Business Partner to define what activities will create value for them - Answer-C. Appoint two relationship managers, one for the Provider organization and one for the customer In the Business Transition Management Capability Model, what capability has the purpose to answer the question "Why change?" A. Build Urgency for Change B. Engage Business Transition Network C. Clarify Change Details D. Build Business Transition Commitment - Answer-A. Build Urgency for Change In The Art of Rhetoric, what are the three proofs required for powerful communications? 1. Ethical 2. Social 3. Logical 4. Emotional. A. 1, 3, 4 B. 1, 2, 3 C. 1, 2, 4 D. 2, 3, 4 - Answer-A. 1, 3, 4 Which are major sources of Value Leakage? 1. Misaligned value system 2. Missed opportunities 3. Turnover of executive leadership 4. Suboptimal deployment and operation. A. 1, 2, 3 B. 1, 2, 4 C. 1, 3, 4 D. 2, 3, 4 - Answer-B. 1, 2, 4 In a RACI Chart, what term is associated with the role that has ultimate ownership for ensuring an action is taken? A. Informed B. Accountable C. Consulted D. Responsible - Answer-B. Acco