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Lecture notes

Handvatten voor gespreksvoering met weerstand

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Dit document bevat een aantal thema's (omgaan met weerstand, herkennen, verkennen en erkennen, meerzijdige partijdigheid, belangenbehartiging, cirkel van aansluiting). Deze thema's zijn toe te passen op gespreksvoering (voornamelijk gesprekken met weerstand/slechtnieuwsgesprekken).

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Inhoud
Omgaan met weerstand...................................................................................................................... 1
Herkennen, erkennen, verkennen van weerstand...........................................................................1
Meerzijdige partijdigheid..................................................................................................................... 3
Wat is meerzijdige partijdigheid?..................................................................................................... 3
Basishouding van een professional................................................................................................. 3
Wat doe je bij meerzijdige partijdigheid?......................................................................................... 4
Belangenhartiging............................................................................................................................... 4
Cirkel van aansluiting.......................................................................................................................... 5




Performance assessment gespreksvoering
Omgaan met weerstand
Herkennen, erkennen, verkennen van weerstand
Herkennen, erkennen en verkennen zijn stappen die men onderneemt als het gaat om diverse vormen
van gespreksvoering.

Stap 1: herkennen van weerstand door te kijken, te luisteren en te voelen op basis van diverse
verschijnselen. Bij herkennen kan men vragen stellen over:

Fysieke spanning: wat signaleer (zie, hoor, merk) je bij de ander, benoem dat en vraag
daarnaar.

 Spanning in het lichaam (bewegingen, mimiek, oogcontact, etc.).


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Uploaded on
January 14, 2019
Number of pages
6
Written in
2018/2019
Type
Lecture notes
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