Pga Pgm 3.0 - Level 3 Practice Questions - Facility Management/ Exam Questions And Answers, Graded A+.

PGA PGM 3.0 - LEVEL 3 PRACTICE QUESTIONS - FACILITY MANAGEMENT/ EXAM QUESTIONS AND ANSWERS, GRADED A+. When should a manager address performance gaps if an issue arises regarding a performer's work? - -If a gap arises, address the gap as soon as possible. How should the complexity of a task be handled if a performer is learning something new? - -Start simply, basics first. What expectations should a manager's performance standards reflect? - -Quality, timeliness, and initiative What element of the performance system describes the job task? - -Performance expectations What is the recommended guideline a manager should use if an employee's actual performance differs from expected performance? - -The performance system How should resources be allocated to avoid overwhelming a performer? - -Make performer aware of available recourses. Involve performer in allocation. What types of resources are needed to carry out the facility's mission and financial goals? - - Material, physical, human, financial, and time based The golf shop merchandise operation is underperforming to revenue projections and inventory management challenges are occurring. What type of resources could best resolve these problems? - -Material, physical, and human Which element of the performance system is being utilized when managers communicate the information needed for a performer to complete a task? - -Performance expectations Why would an audible thermometer need to be used to identify the appropriate temperature of food related to input? - -Audible thermometer is cue for action. Input is signal for action. Consists of cues that are presented in the system. A hydraulic leak is discovered when using a triplex mower on the greens. What type of input amplifier can be implemented to minimize the problem? - -Provide on the spot coaching, develop a checklist, or job aide that is easily accessible What is defined as the information, circumstances, or events that signal a performer to tale the appropriate action? - -Input When conducting a junior event, twenty juniors pre-registered and forty-five attended on the day of the event. This prompted the facility to increase the professional staff by two teachers to accommodate the volume of juniors. In this example, what type of input signaled appropriate action? - -Circumstance What should a manager do when a performer has difficulty recognizing when to take action on a specific task? - -The manager may need to amplify the input to make sure that is it noticed. What type of consequence happens when a chef experiences gratification after presenting an elegant surf and turf dinner during the ladies' member-guest event? - -Internal (psychological) A team member who set the hole locations accurately and efficiently is assigned to routinely complete this maintenance task. What is the potential result of this situation. - -Positive consequence An employee is repeatedly late for the morning shift. The supervisor reassigns this person to the afternoon shift. What is the problem with this scheduling adjustment? - -Action and consequence are misaligned. The desired reinforcement will