CPHQ Exam 2 (Answered) Verified Solution 100%

CPHQ Exam 2 (Answered) Verified Solution 100% Strategy A planned action toward a goal Strategic Management Process A six-step process that encompasses strategic planning, implementation, and evaluation Strategic Planning A set of procedures for making decisions about the organization's long-term goals and strategies. Consider what the company wants to do, what it should do, and what it can do. mission statement a short, specific written statement of the reason a business exists. Vision Statement Expresses what the organization should become, where it wants to go strategically Guiding Principles Define the organizations attitudes and policies for employees and thereby help to direct the vision. SMART goals goals that are specific, measurable, attainable, realistic, and timely How to determine "what an organization should do" Assess the external environment How to determine " what an organization can do" Assess the internal environment structural variables Subsystems of an organizations Hoshin A Japanese word meaning statement of objectives. Hoshin Kanri planning policy deployment through a strategic planning process that utilizes project-based improvement. Planning typically performed at three levels: general (senior management), intermediate (middle management), and detailed (implementation teams). Bears ultimate responsibility for setting policy, financial and strategic direction, and the quality of care and service provided by all of its practitioners An organization's governing body Leadership The ability to influence an individual or group toward achievement of goals. Determining the correct direction or path. Management Doing the correct things to stay on the correct path. Continuous survey readiness (CSR) Preparation for accreditation surveys Credentialing and Privileging Process by which a provider is granted permission to practice in an inpatient setting ACGME six areas of general competencies Patient care, medical or clinical knowledge, practice-based learning and improvement, interpersonal and communication skills, professionalism, systems-based practice Performance Management A process of defining, measuring, appraising, providing feedback on, and improving performance Studer's pillars Service, quality, financial, people, growth Framework for leadership for improvement step 1 Set direction: Mission, vision, strategy Framework for leadership for improvement step 2 Establish the foundation Framework for leadership for improvement step 3 Build will Framework for leadership for improvement step 4 Generate ideas Framework for leadership for improvement step 5 Execute change Spaghetti diagram A graphic representation of the flow of traffic or movement. Also called a layout diagram. Checklist A standard way to ensure completion of critical tasks for a process or activity 5-S A lean tool that represents: sort, straighten, scrub, systematize, standardize Value Stream Mapping A graphical way to analyze where value is or is not being added as material flows through a process. Voice of the Customer A list of needs, wants, and desires of the customer of a process output, sometimes called specifications or requirements SIPOC diagram a type of process map that includes suppliers, inputs, processing, outputs, and customers Structural measures Measures of infrastructure, capacity, systems, and processes process measures data describing the delivery of healthcare services outcome measures data describing the results of healthcare services AHRQ measure attributes Standardization, comparability, availability, timeliness, relevance, validity, experience, stability, evaluability, distinguishability, credibility Benchmarking