Class D Water License – Texas(Notes from the Basic Water Works Operations class)2023

Class D Water License – Texas(Notes from the Basic Water Works Operations class)2023 Operators have a responsibility to provide drinking water that meets federal and state standards. (true/false) true Water must be disinfected, delivered at inadequate pressure, and be ample in quantity. (true/false) false (adequate pressure) Utility employees should guard the water supply and facilities from contamination, public tours, and even terrorism. (true/false) false (public tours) The state requires bacteriological sample results be kept _____ years. 5 years The state requires chemical analysis be kept at least _____ years. 10 years EPA requires a water system to keep a copy of each consumer confidence report at least _____ years. 5 years A public water system provides the public with piped water for human consumption, serves at least _____ service connections, and regularly serves at least _____ individuals daily at least _____ days out of the year. 15 service connections 25 individuals 60 days out of the year The water utility field affects everyone because _____. water is essential to life and health The water utility employee should remember customers are entitled to _____ and _____. courteous treatment and answers to questions about water In Texas, water operator licensing is administered by the _____. TCEQ All public water systems are required to employ licensed operators even if the system only _____ treated water bought from another source. redistributes treated water Public water systems include cities, municipal utility districts, rural water supply corporations, mobile home parks, and _____. campgrounds Examples of community water systems include ________. a. municipalities b. municipal utility districts c. rural water supply corporations d. mobile home parks e. all the above e. all of the above A federal agency impacting the water utility industry is the _____. EPA The most important federal law impacting the water utility industry is the _____. Safe Drinking Water Act (PL93-523) The four national safety and quality standards for drinking water covered in the Safe Drinking Water Act are physical, chemical, ________ and radiological. bacteriological The state agency that regulates drinking water in Texas and administers the federal Safe Drinking Water Act is the ________. TCEQ Water utility system personnel are required to notify the TCEQ of changes or alterations of the system, a new facility to be built, and water supply ________. health hazards Some regional and local agencies impacting the water utility industry are municipal utility districts, rural water supply corporations, drainage districts, ________, groundwater conservation districts, and subsidence districts. river authorities Public relations (PR) is the relationship between YOU, the water utility employee, and the _____. customer The keys to good customer relations are (1) everything the utility does is PR, (2) customers are entitled to courteous treatment, (3) every employee is a PR person. (true/false) true Meter readers are the persons with whom customers have the least contact. (true/false) false (meter readers often have the most contact) Meter readers can be ambassadors of goodwill. (true/false) true Maintenance crews can warn customers of service interruptions and provide signs and barriers to protect the public. (true/false) true The plant operator is responsible for treating the water to assure it is safe to drink and use. (true/false) true Water bills should be accurate, itemized, and neat, and payment should be optional. (true/false) false (payment not optional) All employees should be kept informed of utility plans and policies. (true/false) true Complaints should be treated as "griping" and investigated as a last priority. (true/false) false In small water systems the operator is often _____, _____ and _____. meter reader, repair crew and pump operator "Stuffers" sent to customers in billing statements may contain ________. a. departments to call for service b. explanations of utility policy c. a history of the utility d. tips on water conservation e. all the above e. all of the above Delinquent payment notices should be ________. a. tactful and tasteful b. mailed in an envelope c. businesslike d. all listed d. all listed EPA requires community water systems to provide customers with a ________ report on the system's water quality. yearly If water quality reports are attractive and easy to ________, they can build goodwill and trust with the customer. understand Good treatment of employees includes fair wages, benefits, and ________ working conditions. safe working conditions Follow up with a phone call or ________ to make sure everything is satisfactory. a. postcard b. email c. letter d. a and b d. postcard or email Listen to special requests and seek solutions to oblige the customer within ________. utility policy Treat customers as though another water utility across the street is competing for your ________. customers The molecular formula for water is _____. H2O Water occurs in three forms: solid ice, liquid water, and water vapor. (true/false) true The _____ is the natural exchange of water between the earth and the atmosphere. hydrologic cycle Average water use depends on temperature, rainfall, cost, supply, and economic level. (true/false) true Groundwater is located above the earth's surface and tapped by wells. (true/false) false (groundwater is below the surface) _____ water comes from rivers, lakes, and reservoirs. Surface Future water supplies will become more plentiful according to the TCEQ. (true/false) false Surface water or groundwater prior to treatment is called _____ water. raw water _____ water means the water is free of disease-causing organisms, has a chlorine residual, and is safe for human consumption. Potable _____ must be notified about changes to public water systems involving water source, water quality, and health hazards. The state Before starting construction, the utility must submit engineering plans to the AWWA. (true/false) false (plans must be submitted to TCEQ) Operators must keep records of water usage, system pressure, sample results, chlorine use, repairs, and maintenance. (true/false) true Surface water systems must mail reports to the TCEQ in Austin by the 5th of the following month. (true/false) by the 10th Water is always found pure in nature. (true/false) false Physical characteristics of water are temperature, turbidity, color, taste, odor, and pH. (true/false) false (pH is a chemical characteristic) _____ is the amount of suspended matter such as clay, silt, organic matter, and microorganisms in the water.