CQHQ Study Test Questions with Correct Answers

CQHQ Study Test Questions with Correct Answers 3 parts of a criticality index - Answer-1. Frequency 2. Severity 3. Ease of detection Quantitative - Answer-Cost Qualitative - Answer-Experience (feelings) Quality assurance - Answer-Problem area or individuals. Focuses on the performance of workers, urging employees to strive for "zero defects" Quality Improvement - Answer-Focused of systems, processes or groups Flow chart - Answer-Diagram of a process Gnatt Chart - Answer-bar graph showing production managers what projects are being worked on and what stage they are in at any given time Histogram - Answer-a bar graph depicting a frequency distribution Determines whether the output of a process is distributed normally Force Field Analysis - Answer-Evaluating various processes for and against outlines the process of determining which forces drive and which resist a proposed change Root Cause Analysis - Answer-An analytical technique used to determine the basic underlying reason that causes a variance or a defect or a risk. A root cause may underlie more than one variance or defect or risk. Root Cause Analysis - Answer-Identifies gaps, use it after a sentinel event Type of analysis that starts with a result and then works backward to identify fundamental cause. Prevalence - Answer-The number or proportion of cases of a particular disease or condition present in a population at a given time. efficacy - Answer-Measures effectiveness Reaching consensus - Answer-Support by all members but does not have to be a unanimous vote team leader - Answer-Compile and turn in project, are responsible for project Affinity diagramming - Answer-Group consensus Data sorting technique in which a group categorizes and subcategorizes data until relationships are clearly drawn. Prioritization matrix - Answer-List of solutions must be reduced to one of a few choices tools used to organize information that can be compared on a variety of characteristics in order to make a comparison, selection, or choice Flow chart - Answer-Separate steps, logical order scatter diagram - Answer-a graph that shows the degree and direction of relationship between two variables Run chart (line graph) - Answer-Depicts data over time for a single variable frequency distribution - Answer-Summarizes data into categories regression analysis - Answer-Relationship between 2 variables Peter senge - Answer-Father of systems thinking