MGMT 1001 Review Exam With Questions Answered Correctly.

What are the three main types of skills needed by managers? - correct answer Technical, Conceptual and Human or interpersonal managerial skills. Efficiency - correct answer Effectiveness - correct answer 1.) Meaningful Results 2.)Contributes to Team Members' Satisfaction 3.)Enhance Ability of Team Members to Work together in the future. Classical Perspective - correct answer improving the efficiency, productivity, and output of employees, as well as the business as a whole. Humanistic Perspective - correct answer emphasizes empathy and stresses the good in human behavior. In politics and social theory, this approach calls for human rights and equality. Quantitative Perspective - correct answer incorporates many analytical and numeric techniques into management methods. The goal is to have specific formulas that information can be plugged into to provide the best answer to common management d. Organization-environment perspective (systems thinking, contingency view) - correct answer Systems thinking is a management discipline that concerns an understanding of a system by examining the linkages and interactions between the components that comprise the entirety of that defined system. Contingency View -A view of the firm where effective organizational structure is based on fit or alignment between the organization and various aspects in its environment What are the limitations of Scientific Management Theory - correct answer a. It is based upon one best way and is applicable for simple organizations than that for today's dynamic and complex organization b. It focuses on individual performance than group efforts and divides the workers into efficient and inefficient categories c. It is focused on specialization and repetition of jobs to increase the productivity which reduces innovation and creativity and promotes monotony d. It neglects human factor because it motivates workers to work for monetary benefits rather than human resource development and resources e. There is no scope for creativity of employees because they are developed by manager which promotes frustration. What were Weber's characteristics/principles of a bureacracy? - correct answer According to Weber the features of the ideal bureaucracy included a differentiation of tasks and responsibilities among individuals; ination through a strict hierarchy of authority and decision rights;3. standardized rules and procedures;4. the vertical separation of planning and execution so that plans are made in the upper ranks of an organization and executed in the lower;5. and the use of technical criteria for recruitment and promotion. Mary Follet's core ideas that contributed to management thinking. - correct answer 1. Conflict resolution through Integration (i.e., identifying and meeting each party's underlying and often compatible need, as opposed to attempting to meet the frequently-incompatible expressed desire of each) often results in a win-win situation. 2. In Mary Parker Follett leadership theory, genuine power is not "coercive" ("power over") but "coactive" ("power with"). 3. True leaders, according to Follett's theory, "create group power, rather than expressing personal power." What were the Hawthorne Studies? - correct answer The Hawthorne effect (also referred to as the observer effect [citation needed]) is a type of reactivity in which individuals modify or improve an aspect of their behavior in response to their awareness of being observed. 8) What were McGregor's comparisons between Theory X and Theory Y? - correct answer Theory X Dislike working. Avoid responsibility and need to be directed. Have to be controlled, forced, and threatened to deliver what's needed. Need to be supervised at every step, with controls put in place. Need to be enticed to produce results; otherwise they have no ambition or incentive to work. Theory Y Take responsibility and are motivated to fulfill the goals they are given. Seek and accept responsibility and do not need much direction. Consider work as a natural part of life and solve work problems imaginatively. 9) Which research/practice areas in modern management evolved from management science (quantitative) perspective - correct answer Systems Thinking and Contingency View 10) What is systems view/thinking? - correct answer The ability to see both the distinct elements of a system of situation and the complex and changing interaction among those elements. 11) What is contingency perspective? - correct answer What works in one setting may not work in another. What are the key characteristics of a team? - correct answer -A collective/common/shared goal -Interdependent -Bounded -Relatively stable over time -Members have some level of authority to manage their own work and internal processes -Operate in a social context What factors can influence team effectiveness? - correct answer -Goals/purposes -Structure: interdependence, roles -People: Composition -Planning vs. action -Team Norms -Team Cohesion -Team identity -Social loafing, team conflict Characteristics of good team goals? - correct answer 1.) Specific 2.)Difficult 3.) Shared among team members aligned with organization's goal. Three generic forms of task interdependence? - correct answer An understanding of the customer (marketing and sales), an understanding of the production process (manufacturing), and an understanding of new technologies or applications (research and development). What is a Team? - correct answer A group of two or more people with complementary skills who are committed to working together to achieve a specific objective. Three different types of teams by authority structure? Have specific examples ready for each. - correct answer Pooled: One manager and everyone reports to this person. (not actually a team) Sequential Teams Reciprocal: everyone reports to everyone Three different types of roles in a team? - correct answer Task Roles Interpersonal (Team Building) Roles Boundary Spanning Roles What are differences among members in a team? - correct answer -Demographics -Knowlewdge and capabilities -Personalities, motivations, values, needs Pros and Cons of diversity? - correct answer Pros: Improves creativity and problem solving ability due to a broader range of perspectives and cultural mindsets