1|Page
INTEGRATED OPERATIONS
MANAGEMENT FINALS 2024 WITH
ACTUAL CORRECT QUESTIONS AND
VERIFIED DETAILED ANSWERS BY
EXPERTS | FREQUENTLY TESTED
QUESTIONS AND SOLUTIONS |ALREADY
GRADED A+ |NEWEST |LATEST UPDATE|
GUARANTEED PASS
An example of a service business/organization that has a high degree of customer contact, high
customization, and a high degree of labor intensity is:
Law practice
Estate planning would be an example of a:
Customer-routed service
The service-profit chain shows that ( ) is the key to profitability
Customer loyalty
Which of the following is NOT included in internal service quality?
Product design
Which of the following is not an example of a high labor-intensive service?
Auto Repair
If a factory has 100,000 units of materials in the system and if the average flow rate of the system is
5000 units per day, then according to Little's Law, the average throughput time is:
20 Days
Which of the following would not be changed due to process flowchart analysis?
,2|Page
Customer
Which of the following is NOT one of the four principles of business process re-engineering?
Computerize the remaining steps in the process
Business Process Re-engineering has encountered some implementation problems because:
(All of the above)
-Top management support is lacking
- Both the approach itself and the way it is implemented
-Assignment of the wrong people to the project
Which of the following statements is incorrect about flowchart analysis?
There are ten process elements that might be changed when improving the effectiveness or efficiency of
productive processes
A service blueprint is used to analyze and manage the service process because it involves:
The identification of flows, bottlenecks, and customer interaction points
The first step in flowchart analysis is :
To select an appropriate transformation process for analysis
One step in process flow analysis is to describe the existing process. If a new system is being developed,
(there is no existing system):
This step is simply omitted
Which of the following statements about Little's Law incorrect?
Little's Law cannot be applied to service operations
Process elements that might be changed when improving the efficiency or productive processes
included:
(Both A and B)
-Job design
-Product or service design
A service blueprint:
(All the above)
-Shows all points of interaction between the customer and the service providers
-Contains a "line of visibility"
-Includes measurements of time
A numerically controlled machining center has an average processing capacity of 5000 units per day. It
receives an average of 3000 units of semi-finished goods from another machining center and it has to
supply an average of 1000 units of finished good to the packaging section. Assuming that the company
, 3|Page
incurs a huge sum of money for carrying finished goods supplied to the packaging section, the flow rate
of the machining process is:
1000 units per day
A Pareto chart:
shows the important of the various types of defects that have been found
A cause-and-affect diagram
(All of the above are true)
-Identities common causes of quality defects on its spines
-Is often used in conjunction with a Pareto chart
-Could be used to facilitate continuous improvement
- Is also called a fish bone diagram
The appearance of a TV cabinet that is NOT satisfactory is an example of:
Attribute measurement
Which of the following is /are assumptions of process control?
(ABC)
-Random variability cannot be eliminated unless the process is redesigned
-Common causes represent random variability
-Production processes are not usually found in a state of control
Which of the following techniques are used for continuous improvement?
(ABC)
- Pareto charts
- Cause -and- effect diagrams
- Process capability charts
Which of the following statements is NOT true about six sigma quality?
Six sigma corresponds to 3 standard deviations on either side of the mean
A process control chart
(Both A and C)
- Separates the assignable cause of variation from the common cause of variation
- Assumes that 99.74% of random variations observed will fall within an upper and lower limit
Which of the following statements about process quality control is NOT true?
Common cause variation can be eliminated from the process by removing the potential causes
Sampling inspection by attributes
(ABC)
-Means each items sampled is classified as defective or not defective based on quality standards
INTEGRATED OPERATIONS
MANAGEMENT FINALS 2024 WITH
ACTUAL CORRECT QUESTIONS AND
VERIFIED DETAILED ANSWERS BY
EXPERTS | FREQUENTLY TESTED
QUESTIONS AND SOLUTIONS |ALREADY
GRADED A+ |NEWEST |LATEST UPDATE|
GUARANTEED PASS
An example of a service business/organization that has a high degree of customer contact, high
customization, and a high degree of labor intensity is:
Law practice
Estate planning would be an example of a:
Customer-routed service
The service-profit chain shows that ( ) is the key to profitability
Customer loyalty
Which of the following is NOT included in internal service quality?
Product design
Which of the following is not an example of a high labor-intensive service?
Auto Repair
If a factory has 100,000 units of materials in the system and if the average flow rate of the system is
5000 units per day, then according to Little's Law, the average throughput time is:
20 Days
Which of the following would not be changed due to process flowchart analysis?
,2|Page
Customer
Which of the following is NOT one of the four principles of business process re-engineering?
Computerize the remaining steps in the process
Business Process Re-engineering has encountered some implementation problems because:
(All of the above)
-Top management support is lacking
- Both the approach itself and the way it is implemented
-Assignment of the wrong people to the project
Which of the following statements is incorrect about flowchart analysis?
There are ten process elements that might be changed when improving the effectiveness or efficiency of
productive processes
A service blueprint is used to analyze and manage the service process because it involves:
The identification of flows, bottlenecks, and customer interaction points
The first step in flowchart analysis is :
To select an appropriate transformation process for analysis
One step in process flow analysis is to describe the existing process. If a new system is being developed,
(there is no existing system):
This step is simply omitted
Which of the following statements about Little's Law incorrect?
Little's Law cannot be applied to service operations
Process elements that might be changed when improving the efficiency or productive processes
included:
(Both A and B)
-Job design
-Product or service design
A service blueprint:
(All the above)
-Shows all points of interaction between the customer and the service providers
-Contains a "line of visibility"
-Includes measurements of time
A numerically controlled machining center has an average processing capacity of 5000 units per day. It
receives an average of 3000 units of semi-finished goods from another machining center and it has to
supply an average of 1000 units of finished good to the packaging section. Assuming that the company
, 3|Page
incurs a huge sum of money for carrying finished goods supplied to the packaging section, the flow rate
of the machining process is:
1000 units per day
A Pareto chart:
shows the important of the various types of defects that have been found
A cause-and-affect diagram
(All of the above are true)
-Identities common causes of quality defects on its spines
-Is often used in conjunction with a Pareto chart
-Could be used to facilitate continuous improvement
- Is also called a fish bone diagram
The appearance of a TV cabinet that is NOT satisfactory is an example of:
Attribute measurement
Which of the following is /are assumptions of process control?
(ABC)
-Random variability cannot be eliminated unless the process is redesigned
-Common causes represent random variability
-Production processes are not usually found in a state of control
Which of the following techniques are used for continuous improvement?
(ABC)
- Pareto charts
- Cause -and- effect diagrams
- Process capability charts
Which of the following statements is NOT true about six sigma quality?
Six sigma corresponds to 3 standard deviations on either side of the mean
A process control chart
(Both A and C)
- Separates the assignable cause of variation from the common cause of variation
- Assumes that 99.74% of random variations observed will fall within an upper and lower limit
Which of the following statements about process quality control is NOT true?
Common cause variation can be eliminated from the process by removing the potential causes
Sampling inspection by attributes
(ABC)
-Means each items sampled is classified as defective or not defective based on quality standards
