ORGB 364 Final Chapter 2

ORGB 364 Final Chapter 2 4 factors influencing behaviour & performance - answerMARS - motivation - ability - role perceptions - situational factors Motivation - answerthe forces within a person that affect direction, intensity, and persistence of voluntary behavior Ability - answerthe natural aptitudes and learned capabilities required to successfully complete a task Role Perception - answerthe extent to which people understand the job duties (role) assigned to or expected of them Situational Factors - answerconditions beyond the employee's immediate control that constrain or facilitate behavior and performance 5 Individual Behaviour Types - answer- task performance - organizational citizenship - counterproductive - joining/staying - maintaining Task Performance - answergoal-directed behaviors under the individual's control that support organizational objectives - proficiency - adaptivity - proactivity Organizational Citizenship - answerbehaviours consist of various forms of cooperation & helpfulness that support context