Shift Lead Certification Questions - Team Lyders Exam already Passed!!

What do you do if an employee is injured? - Answer-Call 911 if necessary. Call Area Coach and General Manager. Fill out and scan/email or phone scan and send in employee injury report form found on TeamLyders under Resources>Security & Loss Prevention>Injury Form. What do you do if a customer is injured? - Answer-Assist customer using E.A.R.S., Call 911 if needed, Call Area Coach and General Manager, Do not authorize treatment or payment, Do not accept fault, Fill out and email in customer injury report form in from What do you do in the event of a fire that is controllable? - Answer-Let the team know there is a fire. Attempt to put it out. Use PASS method with extinguisher. Use Ansul system for grease fires. What do you do in the event of an earthquake? - Answer-Have everyone stand inside doorways. If outside stay away from buildings, power lines, and trees. Check for injuries, gas or water leaks, and fire hazards after quake ends. What do you do in the event of a tornado? - Answer-Warn team immediately, close restaurant, move customers into the restrooms and team into the walk-in. What do you do in the event of a robbery? - Answer-Stay calm, cooperate with robber. Afterward stay in restaurant and lock the doors. Call 911, the Area Coach, General Manager, and the OneLine. What do you do if there is a food safety issue? - Answer-Contact the OneLine for serious issues, for product issues segregate product and enter the claim on mytacobell or call OneLine. Contact Area Coach and RGM. What is the code of conduct and where is it found? - Answer-Code of conduct is what tells all employees the expectations the company has of them. It is found in our company handbook - available at all times on TeamL What tools will you use to run your shift and coach team members? - Answer-Own Your Shift card, TRED board, Own Your Zone cards, Playbook, Square 1What do you do if a customer is harassing a team member? - Answer-Use LAST to resolve the situation. If the customer persists ask them politely to leave. If behavior gets worse call police. What do you do if a team member approaches you with an issue? - Answer-Be a good listener and do not judge. Do not share the information with anyone but the RGM. Try to resolve it if possible. What do you do if a team member is not contribution to a positive working environment? - AnswerCoach for improvement using What, What, Why. If TM does not improve behavior send them home. Remember, if you send an employee home and they have not worked for at least 2 hours you must still pay them for 2 hours. Explain the letter T in TRED - Answer-Target Setting: Set goals using daily tracking sheet and TRED board, then watch dashboard monitor for real-time results. Set results based on prior week's performance. What do you do if there is a bottleneck is at the order point? - Answer-Focus on order taker. Scheduled and deployed correctly. Avoid putting customers on hold. Enter orders and make drinks at the same time. Be energetic, quick, and friendly What do you do if there is a bottleneck at the window and the food is ready? - Answer-Focus on cashier: Scheduled and deployed correctly, process credit cards first, be energetic, quick, and friendly What does the C in CHAMPS stand for and how do you deliver it on your shift? - Answer-Cleanliness: All areas cleaned/stocked; clean as you go; cleaning tasks assigned with square 1; frequent manager walks What does the H in CHAMPS stand for and how do you deliver it on your shift? - Answer-Hospitality: Every customer feels IUE; proper greeting, positive work ethic, certified in position What does the A in CHAMPS stand for and how do you deliver it on your shift? - Answer-Accuracy: Make it right the first time; In MIC Zone 80% of time, Cashiers repeating orders; rush-ready What does the M in CHAMPS stand for and how do you deliver it on your shift? - AnswerMaintenance: Keeps equipment working; aware of repairs and enters , prevents issues What does the P in CHAMPS stand for and how do you deliver it on your shift? - Answer-Product Quality: Team serves quality food built right; team calibrates ingredient portions and uses scales; follows prep and hold; meets temp standards. What does the S in CHAMPS stand for and how do you deliver it on your shift? - Answer-Speed with Service: Execute TRED