Nsa Exam 1 Review Questions And Answers, Graded A+| Latest Updates 2024/25 Approved|

NSA EXAM 1 REVIEW QUESTIONS AND ANSWERS, GRADED A+ Quality management focuses on - --product and service quality -the means to achieve it. What does quality management ensure? - -ensures that an organization, product or service is consistent. Four main components: - -1. quality planning 2. quality assurance 3. quality control 4. quality improvement Quality - --Characteristics of a product or service that bear on its ability to satisfy needs -Product or service without defects 4 points on quality - -1. Not a program but an approach to business 2. Defined by the customer through satisfaction 3. Aimed at excellence 4. Increases customer satisfaction and reduces errors and work FLOW OF ACTIVITES - -Organizational Practices: Leadership, Mission statement, Effective operating procedures, Staff support, Training Yields: What is important and what is to be accomplished Quality Principles: Customer focus, Continuous improvement, Benchmarking, Just-in-time, Tools of TQM Yields: How to do what is important and to be accomplished Employee Fulfillment: Empowerment, Organizational commitment Yields: Employee attitudes that can accomplish what is important Customer Satisfaction:Winning orders, Repeat customers Yields: An effective organization with a competitive advantage Approaches to Improve/Measure Quality (7) - -1. Quality Assurance 2. Total Quality Management 3. Continuous Quality Improvement 4. Six Sigma 5. Reengineering 6. Lean 7. Theory of Constraints How does JACHO contribute to improvement of quality in health care organizations? - -Gives accreditation to health care services