SSA Window Training Exam Questions With Verified Solutions

SSA Window Training Exam Questions With Verified Solutions 3 types of communication - answerVerbal, Nonverbal, Nonverbal Cues S.O.L.E.R - answerSquarely, Open, Lean, Eye contact, Relax What is a Successful Sales Transaction (best value)? - answerYou and the customer make an informed, mutually beneficial decision What is a need? - answerA desire to improve or accomplish something GIST - answerGreet, Inquire, Suggest, Thank Processing Categories - answerLetter, Flat, Machinable Parcels, Irregular Parcels, Outside Parcels Max dimensions of a letter - answer11 1/2 X 6 1/8 inches Min dimensions of a letter - answer3 1/2 X 5 inches What is FUR? - answerFlexible, Uniformly thick, Rectangular What does FUR apply to? - answerFlats Maximum dimensions of a flat - answer15 X 12 inches Maximum dimensions for machinable parcels - answer17 X 27 X 17 inches; LESS THAN 25 lbs Dimensions of an irregular parcel - answerLESS THAN 6 X 3 inches; 6 oz Dimensions of an outside parcel - answerMORE THAN 17 X 17 X 27 inches; 25 lbs Premier products - answerExpress, Priority, Insured, PO Boxes 3 purchase options for Insured mail - answerOnline, Retail counter, Self-Service Kiosk Maximum amount for Insured mail - answer$5,000 Maximum amount of insurance for Registered Mail - answer$25,000 Where do you file insurance claims? - answerOnline What is EDDM? - answerEvery Door Direct Mail Maximum amount of EDDM to be sent per day - answer5,000 "It is not to 'up sell' a customer, but to..." - answerCorrect sale Contains Priority mail, more than 1 cubic foot, and in zones 5-8 - answerDimensional Weight Pricing Contains Priority & Standard mail, between 84-108 inches, and in zones 1-4 - answerBalloon Pricing Contains Standard mail, between 108-130 inches, has no zones - answerOversized Pricing What are Mailing Services? - answerNo competition; include First-Class, Periodicals, Standard, Package Services and Extra Services What are Shipping Services? - answerHas competition; Express, Priority, Parcel Select, Parcel Return Select 4 class of International Mail - answerFirst-Class, Priority, Express, Global Express Guaranteed. For International Mail; can't weigh more than 4 lbs - answerFirst-Class For International Mail; can't weigh more than 20 lbs - answerPriority Maximum weight of a parcel that USPS can ship - answer70 lbs 2 types of PO Boxes - answerMarket Dominant & Competitive PO Box type that requires a refundable deposit - answerMarket Dominant PO Box type that requires NO deposit - answerCompetitive Time limits for Premium Forwarding Services (PFS) - answerNo less than 2 weeks, no more than 1 year Maximum time limit for a Temporary Forward - answer6 months Time limits for Holding mail - answerNo less than 3 days, no more than 30 days 3 ways to Hold mail - answerOnline, retail counter, 1-800-ASK-USPS What is COD? - answerCollect on Delivery Maximum amount collectable on a COD - answer$1,000 How many PO Box sizes are there? - answer5