IAED ETC Certification Exam 2024 with 100% Correct Answers Rated A+

In order to become a successful emergency telecommunicator, a combination of the following is required: - Training and temperament True or False: If a field unit needs a certain type of assistance, it is usually up to that field unit to locate, notify, and coordinate the additional resources. - False True or False: The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the certifications of those who fail to agree to, or uphold, these standards. - True When faced with an ethical dilemma in the communication center, the ETC should first: - Follow established protocol, procedure, and policy A procedure that has been highly defined, structured, and placed into a reference system is known as a: - Protocol The three "P's" refer to: - Protocol, procedure, and policy Wireless internet devices (such as smart phones) connect to the internet using: - WiFi Cell phone networks are divided into specific areas called cells, each with its own: - AntennaTrue or False: Prior to the development of emergency number technology, either the caller or the operator had to try to figure out which agency or department emergency calls should go to, based on the callers location. - True What does the acronym TDD stand for? - Telecommunications device for the deaf What does the acronym VoIP stand for? - Voice over Internet Protocol The technology that allows an ETC to take an automatic number identification (ANI) number and "dip" it into an address database is called" - ALI (automatic location identification) What does the acronym CAD stand for? - Computer-aided dispatch The total number of emergency calls has increased dramatically due to wireless technology - True In the context of the communication process, the "medium" is: - How the message is conveyed True or False: In the context of the communication process, "noise" can occur when you are thinking about something else and essentially blocking out most or all of an incoming message. - TrueDiction refers to: - The choice of words and phrases used to communicate True or False: It is good practice for ETCs to try to impress callers by using specialized language: - False True or False: Active listening requires the ETC to tune out distractions and focus on the caller's message. - True ETCs are morally, and in many cases legally, obligated to: - Ensure confidentiality of intimate/sensitive information about the caller/patient/victim True or False: Explaining to a caller what is happening and why should be avoided because it wastes valuable time and increases response times. - False Given any specific type of incident, there must be no difference in: - The level of service that each calltaker in the agency provides A ____________ could be a referring agency, an alarm company, or a person that generally lacks personal, direct knowledge but was asked or told by someone else to sum