Written by students who passed Immediately available after payment Read online or as PDF Wrong document? Swap it for free 4.6 TrustPilot
logo-home
logo
  • Usps 421 Window
  • Usps 421 window
To add items to your wishlist, you must be logged in
Document preview thumbnail
Preview 3 out of 23 pages
Exam (elaborations)

UPGRADED USPS SALES & SERVICES ASSOCIATE TRAINING EXAM QUESTIONS

0.0
(0 reviews)
- sold
23 pages
2023/2024 Written for academic year
Institution Usps 421 Window
Course Usps 421 window
Document preview thumbnail
Preview 3 out of 23 pages

UPGRADED USPS SALES & SERVICES ASSOCIATE TRAINING EXAM QUESTIONS What is our mission? - CORRECT ANSWER -Provide trusted, affordable, universal service. eLearning module 1 What is the form for filing an insurance claim? - CORRECT ANSWER -Form 1000. eLearning module 16 Perception is________ - CORRECT ANSWER -Reality. 17-3 What are our goals? - CORRECT ANSWER -Grow revenue, increase market share and develop lifetime customers. 18-3 What are the two types of communication and give examples of each? - CORRECT ANSWER -Verbal (spoken words) and non-verbal (gestures, expressions, vocal variety). 19-5 What are some non-verbal cues? - CORRECT ANSWER -Body movement (shuffling feet and folding arms), posture, gestures, facial expressions, personal space. 19-6 Listeners receive the same ______ all the time. - CORRECT ANSWER -Message. 19-7 What is S.O.L.E.R.? - CORRECT ANSWER -Actively attending by: Squarely facing the person, Open your posture, Lean towards the sender, Eye contact maintained, Relax while attending. 19-7 What is a successful sales transaction? - CORRECT ANSWER -One in which you and the customer make an informed, mutually beneficial decision. 20-3 When presenting the value of USPS products and services, you align that value with? - CORRECT ANSWER -The customer's needs. 20-3 What should be the objective of every SSA? - CORRECT ANSWER -Selling maximum value to customers by matching their needs. 20-4 What is the driving force behind a customer's willingness to interact with you, learn about Postal products, and make a purchase commitment? - CORRECT ANSWER -Needs. 20-5 What is need satisfaction selling? - CORRECT ANSWER -Recognition that customers buy products to satisfy their needs. 20-5

Document information

Uploaded on
March 28, 2024
Number of pages
23
Written in
2023/2024
Type
Exam (elaborations)
Contains
Questions & answers
Report Copyright Violation
$10.99
Wrong document? Swap it for free Within 14 days of purchase and before downloading, you can choose a different document. You can simply spend the amount again.
Written by students who passed
Immediately available after payment
Read online or as PDF
Seller avatar
Reputation scores are based on the amount of documents a seller has sold for a fee and the reviews they have received for those documents. There are three levels: Bronze, Silver and Gold. The better the reputation, the more your can rely on the quality of the sellers work.
TUTORWISEMAN
3.8
(4)
Sold
32
Followers
9
Items
428
Last sold
1 week ago

Browse related subjects

Subjects

  • upgraded usps sales services associate training

Why students choose Stuvia

Created by fellow students, verified by reviews

Quality you can trust: written by students who passed their tests and reviewed by others who've used these notes.

Didn't get what you expected? Choose another document

No worries! You can instantly pick a different document that better fits what you're looking for.

Pay as you like, start learning right away

No subscription, no commitments. Pay the way you're used to via credit card and download your PDF document instantly.

Student with book image

“Bought, downloaded, and aced it. It really can be that simple.”

Alisha Student

Working on your references?

Create accurate citations in APA, MLA and Harvard with our free citation generator.

Learn more Create citation
Working on your references?

Frequently asked questions

Whoops! We can’t load your doc right now. Try again or contact support.