Exam Multifit Gyms Ownership Questions and Answers
Exam Multifit Gyms Ownership Questions and Answers Type of business - Answer- Uk, national scope, wellbeing/fitness market, Service Missions/Visions/Objectives - Answer- Increase customer satisfaction to 70% by end of 2026 Increase market share by 5% by offering wider range of classes Increase net profit by 10% by 2026 Key Staff - Answer- Endris Hunt - 30yrs experience, autocratic (results driven, set rules + staff expected to follow, used to be fitness instructor MF Employees - Core workers on fixed contracts, like the laid back leadership style, lots of flexibility, upset weren't told about merge LG Employees - Multiskilled, only 20% happy at work compared to 50% at MF, core and peripheral workers Stakeholders - Answer- Customers, LG Employees, Endris, MF employees Implications - Missions/Visions - Answer- Increase net profit - either reduce cost (close less profitable gyms, put full time staff on zero hour contracts) or increase revenue (extended opening hours, pay as you go, more classes, better trained staff, apps
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