IAHSS Advanced Training for Healthcare Security Personnel 4th Edition

IAHSS Advanced Training for Healthcare Security Personnel 4th Edition What is the primary role of a security officer in crime prevention? Reduce the opportunity for a person to commit a crime. Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? Initiating some action to remove or reduce the risk. What must be done about life safety deficiencies found in the hazard surveillance tour? Correct them immediately. What is the purpose of crime analysis? Identify problems and develop strategies to reduce the problems. Which of the following is easier and more cost efficient for an institution? Building in security systems during the building design. Healthcare facilities that provide _______________ customer service motivates customers to tell others about these organizations. Excellent Process improvement in customer service can be measured how? Surveys, Monitoring Performance, Benchmarking, and Service Standards. ___________ can be an excellent way to measure customer service and improve performance. Feedback What are elements in improving customer service? Identify Customers, Attitude, Communication and Training. Communication is ______________. 93% body language and 7% words. Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? Totality of circumstances. The major source of premise liability in healthcare is from _________ . Slips and falls. Property owners have a _________________ duty to maintain the property in a __________________ condition. legal... reasonably safe What elements are necessary to establish negligence in a premise liability case? Duty to the plaintiff, failure to meet the duty and breech of a duty caused an injury. Which risk factors should security officers identify? Burned out lights, breached fence lines and slip and fall hazards. Failure to conduct routine patrol can ultimately result in what? An increase in security spending and a liability exposure. K-9 patrol teams can be particularly effective in dealing with which situation? Emergency department violence. Bicycle patrol is? Faster than foot patrol and a vehicle in heavy traffic. __________ patrol contributes, more than any other method of patrol, to excessive socialization. Foot Security officers should have a valid driver's license if they are going to do what? Operate a motorized vehicle, conduct vehicle patrols on client property or transport authorized personnel. A security officer responding to a crime scene should do what? Respond as quickly as possible, observing all safety practices. After arriving at a crime scene, what should the security officer do first? Protect his or her personal safety. Which of these is an example of factual evidence? Physical evidence. Which of these should an office follow to be able to testify that the evidence presented has merit? Proper chain of custody. Why are initial information gathering and proper note-taking key to a successful investigation? 1) They memorialize information gathered at the scene from those involved. 2) They refresh your memory for later report writing purposes. 3) They are subject to discovery in a criminal case and thus can be subpoenaed. When dealing with a personal-gain informant, what should the officer do? Document the officer's interaction with the informant. Which of the following is not a recommended guideline when an outside agency conducts an undercover investigation? Insist that all security department staff receive operational information. Before using any covert monitoring devices, the officer should do what? Review applicable state and federal laws. Which of the following are characteristics of a covert or undercover operations protocol? 1) Strict, clear and concise. 2) Clearly spells out when covert operations can be performed. 3) Has safeguards in place to prevent improper behavior. What approach should be followed to determine appropriate protective measures and security and safety practices for off-campus facilities? Security inspections and risk assessments What are three types of security-sensitive facilities that can be located off campus? Centralized information technology/information services, patients records storage, and home healthcare worker services and programs. What are four of the most important protective measures and security and safety practices for off-campus facilities? Ensure security polices and personnel are in place, duress alarms installed and operating and employees know how to use them, and employees report security incidents. What are three ways off-campus workers can communicate security emergencies? Cell phone, overhead paging systems and pagers. What are part of the security officer's role in providing security services and protective measures at off-Campus locations? 1) Conduct the security risk assessments to determine what security protections are required at off-campus facilities. 2) Be alert to, identify, and report specific situations that encourage or make crime more likely at off-campus facilities. A forensic patient's criminal record should be disclosed to whom? Security personnel only What organization provides training and education on preventing infant abduction? National Center for Missing and Exploited Children Who should talk to the media about VIPs in your facility? Public relations or administration personnel Homeless individuals who take shelter in your facility may commit what crimes? Assault, theft and homocide Individuals with Munchausen syndrome may do what? Refuse medical treatment What should be done about known gang members who require medical treatment in your facility? They should be admitted under an assumed name. Infant abductions can be prevented by doing what? Educating staff and parents.