IAHSS SUPERVISOR TEST With Questions and Answers A+,, Guide

IAHSS SUPERVISOR TEST With Questions and Answers A+,, Guide What always stays constant regardless of where you work? Change What is the goal of managed care system? To control coast Which category in the instruction's organizational chart best describes line officer's position? Employees What is the most important factor in being a security supervisor? Honesty and Integrity Who makes most of the critical security decisions in the organization? Security Supervisor What are the two distinct sides of a supervisor's work? Personnel and tasks Which of this is not a task assigned for the Supervisor? Budget What is the single secret to keeping employees content? Take care of the little things Which of these is one of the most important activities that managment has in dealing with security employees? Communication Which of the following is one of the benefits of recognizing employees? Promotes teamwork and appreciation Which of the following principles is not consistant with progressive discipline? Punitive action When administering progressive discipline a supervisor must do what? Is not permitted to repeat steps Which of the following describes the two basic categories of authority? Formal and Informal The chain of command is often described by which term? Unbroken line of authority Teh security profession has a tendency toward which style of management? Authoritarian Which of the following is not a trait of a successful supervisor? Span and control What is the difference between managers and leaders? Leaders do the right thing According to this chapter, how many basic funtions are there of effective leadership? Eight Which type of leader motivates others by using inspirational approaches? Informational leader Which of the following best defines delegation as described in this chapter? A way to multiply effectiveness through others Which of the following describes a complaint? Statement of unhappiness Which of the following is not a stress factor? Desire to help people How often should the employee hand book be updated? Every year Which of the following is not a result of dissatisfaction? Fair treatment Which of the following is not part of the resolution process? Comprehensive knowledge of policy What type of act is listening? Unnatural What type of questions should you use to gather information? Open -ended Which of the following is not a core condition of effective communications? Free of distraction The first part of organization writing is what? Formatting Which of the following is not an advantage of e-mail? More of an interruption than a phone call